The worst move ever. DON't EVER USE THIS COMPANY!!!!!!!!!!!!!! Much like one of the other reviewers these clowns showed up short-handed. They promised four professional movers and showed with the boss who's an moron and a teenager with no experience. They refused to deliver our stuff three times holding it for ransom so that we wouldn't use a credit card that they had originally agreed to....they wanted cash and then more cash. Threatened to dump our stuff on the street. The boxes they used were beaten up old grocery boxes. With our stuff that required at least forty boxes they shoved everything into 23. Anything that hung out was taped together. Several things were broken and no liability. The estimate was $900. Final cost $1900. Oh yeah and these were the laziest bunch of crooks ever. He even charged us an hour to write out the bill at the end of this nightmare. A bunch of crooks. STAY AWAY for your on good.
- Approximate cost of services:
- $1,900.00
- Company Response
This move (3 bedroom condo) was booked by Dave’s wife last minute, just a few days prior to the move. All details were explained and the contract emailed to verify all terms, including the prepayment of the 3 hrs minimum and the balance payable before unloading. She was asked many questions, including if they will be ready for the move: completely packed, dismantled furniture and if they need our help with it. They hired us to pack the afternoon before the moving day and in the middle of it decided to go to dinner and told our packers they will complete it later on. When our moving crew came next morning, - the packing was still to be done and that prolonged the hours and created an issue with the elevator booked time.
They were offered boxes: either used ones for fee or brand new ones with the fee, - they choose used ones. We offer used (2-3 times) boxes free of charge to help our customers and save them money. Dave and his wife had used professional boxes and nothing as in his description.
The issue started right from the beginning of the job, when Dave refused to prepay the minimum charge as his wife never told him the details of our contract. With very aggressive and abusive attitude he argued and demanded the crew to do the job and then get paid. Our office talked to him several times and we decided to leave the place as we did not want to deal with them. Our crew was there to provide service and not to fight with the customer for money! At this point we knew that they are the type of customers that like to abuse “the bad reputation” of the movers overall and get moved for free. After wife’s call and promise to deal with the foreman and follow the terms of the contract we started the job. We had to refuse their credit card, as they planned to pay and then stop the payment and get it done for free.
This job was extremely unpleasant and nervous, but our crew moved all their possession safe and no damages. It took much longer due to the fact they were not prepared and the difficult accessibility. On the first place there were long hallways and on the second place there were 2 levels with steps to be used and the dollies had to be reloaded twice.
We have answered several nasty and dirty language letters to Dave already with all this details.
If you need to move: PLEASE call movers for free in-home estimate and get all details ahead of time, read all terms in the contract. PACKING is a must, regardless of who is doing it, the movers or the customer. If you don’t like the contract, just don’t hire them instead of manipulating the crew on the moving day to change the terms as they will not.
I would pledge all moving companies to stay away from this family if they ever need to move again. You can’t make them happy no matter how hard your crew works, what equipment you have and it is not worthy to listen nasty abusive and dirty language wile working…