Worst customer service. Stay away !!
Was told for $300 he would cut 5 branches from a dead tree and clean up all the extra left over branches. When I came home to are my yard none of the branches had been cleaned up. The lawn was covered with them all. I called Josh to find out what happened. He explained there was some dog poop on the lawn and he figured the beaches and twigs were not a big deal. Correct me if I'm wrong. If your quoted saying you would clean it all up shouldn't it be cleaned all up. After speaking withbJosh I quickly realized he didn't care at all. So not much I could do. Then when I go out in my driveway in the morning there is more branches all over the driveway. I would not suggest this guy to anyone. He actually made more work for me. I have taken pictures of how my yard was left and if anyone would like to see them i have them for sharing.
The worst part of all this is this guy had excuses for everything. Here is some quotes that he just texted me.
"I'm really sorry I did your job. I spent over $60 in gas and another $60 at the dump. Hours of my day. Stepped in dog poop all over your lawn and you are not happy anyway. I could have just stayed home with my children"
Does this sound like a professional ?
- Approximate cost of services:
- $300.00
- Company Response
We are a customer service focused company. We do our outmost to satisfy the customer within limits that still respect our workers as well. In this case we removed the entire canopy of the tree leaving only the trunk as instructed for only $300.00 including removal and clean up. A fantastic price!
In the end we left the small twigs as the homeowner has photographed because the homeowners neglected to remove the copious amounts of dog droppings in the backyard and even up on their wooden deck. We left behind a small amount of twigs which were mixed in dog droppings.