Page's Home Improvement

Three years ago Brian installed a deck for us and added two outdoor outlets. This project was fine.

In late June the two outlets stopped working. I sent a note to Brian on Homestars' site on roughly July 3, 16, 30. My husband left him a voice mail in late July. We did not get Any response. I called in early August and he accidentally picked up the phone. I explained our issue and he said he'd be over to check it out (Brian happens to live 3 minutes from our home). My husband was home all day and said Brian never showed up or called. I left a message with Brian Tuesday, August 15 saying we would be available all Friday if he would come over. No voice mail. In the meantime, friends of our encountered the same issue, called their electrician and he gave them a couple of tips to try. The tip worked. We tried it and it worked. Simple issue that could be resolved over the phone - find the correct outlet with a reset button and push it in. Such a simple fix that would have made Brian a hero to us. Instead, we are left with a bad taste about this. UPDATE: Aug 18 early afternoon Brian dropped by but we had already resolved with an electrician's advice.

I had a door installed by Page's Home Imrpvement. The door was a french door with side light. It leaked from the day it was installed into the adjacent room. I had Brian come back and look at it....he spent a few minute caulking around the door. The door continued to leak from that day. I paid $1000 for the door separately from his bill for installation and it is now ruined because of the poor installation. Lowe's will not warranty the product because the installation was so bad. Underneath the door there are huge gaps where the water is seeping in which has ruined the flooring.

The steps that were installed were temporary (but were created to be added on to and completed in the spring). The intention was to use the stair created and just complete. Carpenters have looked at the job and have stated the stairs are much too narrow to meet code and would not even be able to be used for the completion of the project.

I have called and emailed Brian at Page's Home Improvement and he will not return phone calls or emails. I have put in over $2000 into this project and it is going to cost me approximately $2300 for a new door and reinstallation, $1000 for the new set of stairs and $700 for new flooring. A $2000 project will have cost be a total of $6000 in the end......very very upsetting.