Troy Transportation Moving And Storage

Moving & Storage
Toronto ON M1X 1N3
Write a Review
Write a Review

Recommended Professionals

99%(338 reviews)
89%(3 reviews)
99%(14 reviews)
99%(338 reviews)
89%(3 reviews)
99%(14 reviews)
HomeStars
Moving & Storage
Troy Transportation Moving And Storage
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

33%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Troy Transportation Moving And Storage

Average customer rating:
5.9 10 (122 reviews)

Sort by

BLAIN MILLER in Duncan
BLAIN MILLER in Duncan
1 review DUNCAN, BC
10/10

MOVE FROM KITCHENER ON. TO VANCOUVER ISLAND

AN HONEST AND EFFICIENT MOVING COMPANY IS HARD TO FIND IN A SERVICE WITH MANY SHADY COMPANIES. TROY TRANSPORTATION MOVING AND STORAGE IS AN EXCELLENT COMPANY AT VERY REASONABLE COST. SOPHIA COHEN IS THE OPERATIONS MANAGER OF THIS COMPANY AND IS INCREDIBLY HONEST AND A PRO AT MAKING YOUR MOVE GO LIKE CLOCKWORK. IF YOU PACK YOUR ITEMS YOURSELF EXPECT SOME MINOR DAMAGE AND DON'T COMPLAIN LATER. PAYING FOR PROPER PACKING BY PEOPLE WHO DO IT RIGHT IS THE WAY TO GO! WHINERS TAKE NOTE!

YOU WILL NOT FIND A BETTER MOVING COMPANY, BUT ONE MORE TIME, IF YOU HAVE VALUABLE ITEMS PAY THE EXTRA AND LET THE PROS DO THE PACKING!

THANKS: SOFIA

BLAIN MILLER, JUDY-MAY ROBERTS

Approximate cost of services:
$3,700.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer,

Thank you very much for your recent move with Troy Transportation Moving and Storage Services Inc. We truly appreciate you taking the time to give us your positive feedback about our services and appreciate your business!

Best wishes in BC
Troy Moving team

Nantia Was[e in Calgary
Nantia Was[e in Calgary
1 review CALGARY, AB
9/10

Move from Toronto to Calgary

My husband and I moved from Toronto to Calgary. I obtained quotes from quite a few moving companies. I chose Troy because they had the best prices and were very transparant in how the price was calculated and what I got for my money. I communicated with one person (Sofia) via e-mail (a big timesaver) consistently through the process and she was very helpful and responded promptly to all my questions. The movers were very friendly, on time and everything proceeded smoothly. My parents were able to accept the move for us. There was a bit of a mix up with the final cost/payment but it was quickly rectified and I was still very happy with the overall service. Thank you Troy! I would recommend you to others.

Approximate cost of services:
$1,300.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer,

We appreciate you taking the time to give us a feedback about your recent move with Troy Transportation Moving and Storage Services Inc. We thank you very much for your business and wish you and your family all the best in the new city.

Troy Moving Team

Andrew Girsh in North york
Andrew Girsh in North york
1 review NORTH YORK, ON
10/10

My Moving Experience

Troy Moving just finished a move for me from Ottawa to Toronto.

My job transfer took place very last minute and miraculously Lily was able to co ordinate it……..within 48 hours of my phone call my goods were packed, picked up and delivered the next day. Flawless! It took so much stress off me having the pro’s at Troy pack, it was worth the extra money to have them pack the boxes.

I let them in the condo, went out for some last minute errands, I came back to find the men almost done!

Great experience, will use them again when I move back to Ottawa next year!

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer,

Thank you very much for taking the time to give us feedback about your recent move with Troy Transportation Moving and Storage Services Inc. We truly appreciate and value your business and wish you and your family all the best in your new home!

Troy Transportation Moving and Storage Services Inc.

Michelle Lane in North york
Michelle Lane in North york
1 review North York, ON
10/10

Great Move!

A few weeks ago myself and my daughter moved to Toronto using Troy Moving. The guys at delivery came within the window I was told, and called half an hour before they arrived (which was great). The arrival was between 7-10 days, but there was a delay with the holiday so it came on about day 12. That’s ok though, the people at the office called me well in advance so I could make arrangements to stay with my friend a little longer.

When the delivery guys came they were very nice to me and to my daughter.

Upon unpacking I noticed that her bed frame was missing and that my dresser had a chunk out of the trim, after the initial upset I called the office, and sure enough her bedframe was there, they dropped it off the next day.

With the dresser they sent me a damage form which I sent back right away, within 2 weeks I got a response from the claims department and they offered to cover a portion of the repair cost of the dresser. Considering I didn’t have any special insurance I really appreciate the effort made and the speediness of the response to my concerns.

Every move has it’s hiccups, but I truly feel that Troy cares about the customer and would recommend them to anyone

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer,

Thank you very much for taking the time to give us feedback about your recent move with Troy Transportation Moving and Storage Services Inc. We truly appreciate and value your business and wish you and your family all the best in your new home!

Troy Transportation Moving and Storage Services Inc.

John in Calgary
John in Calgary
1 review Calgary, AB
0/10

Cross province move

AVOID THIS MOVING COMPANY AT ALL COSTS!!! Here is my story:

We set everything up with TROY TRANSPORTATION and they were going to come pick our stuff up on a specific day between 12-2pm; they arrived at 4pm with no phone call or apologies, and the movers were quite unfriendly. They did not wrap any of our stuff up for protection except for one glass table. The estimation based on how much stuff we had was $500.

When moving day came, the stuff arrived at our place on time (September 9) except they forgot our carpet somewhere apparently the warehouse. The furniture that we did get arrived damaged (wood tables were all chipped up and scratched). The estimation of $500 turned into $1066. We called the place at the end of September, when they said the missing carpet would arrive, and they said that the truck broke down half way. Sounded a bit fishy. They then said it should arrive in another 2 weeks after that. Two weeks later, still no carpet. We then started talking with a new employee who said “we have located your carpet in Vancouver” (the place that the stuff was being moved from). I guess the truck that broke down half-way turned around back to Vancouver with all of the stuff. It was then mid November and we were told the carpet should arrive at the end of November for whatever excuse. No carpet arrived at the end of November. We were then promised that the carpet would be here in the first week of December on a Sunday. No carpet arrived because apparently the driver was in Fernie, BC. We were then promised again that the carpet would arrive on December 12. The carpet did not arrive until the 13th of December, three months later than we were told and over 30 phone calls later. The most aggravating drawn out process I’ve ever experienced with a moving company. Obviously this company lacks in management skills. All that they were willing to refund of the $1066 was 50 dollars.
I STRONGLY ADVISE NOT USING THIS COMPANY!!!

Approximate cost of services:
$1,100.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer,

Troy Moving would like to thank you for your business. We appreciate your feedback and understand that you were not happy with some aspects of the move. We admit that your item was mislocated, however found and re-delivered to you at a later date. The delay was a bit longer than anticipated, which we apologize for, however sometimes some delays are beyond our control. As a gesture of our appreciation of your business, Troy Moving would still like to offer you a refund/compensation for our delay. Please accept our apologies and contact our office for further details.
Troy Transportation Moving and Storage Services would like to sincerely thank you for your business, and we look forward to hearing from you.

Troy Moving Team

Ben Planter in Eagle lake
Ben Planter in Eagle lake
1 review EAGLE LAKE, ON
10/10

2nd move with Troy

After a second great experience with Troy Moving, I asked Sofia what I could do for her after they had treated me and my family so great!
As a family business, she simply asked that I write a few reviews about this company to help with future business!
MY PLEASURE!
The first move in June was from Russell, MB to Oakville, ON. After living in Oakville for a few months I decided it just wasn't for me and thought moving to a smaller town up north might be more suitable. My first thought before looking for quotes, was "let's see what Sofia can do for me this time".........as suspected, everything was as I had expected and hoped! The guys were awesome for both moves, the ladies (and gentleman) in the office were always ready to help, and always friendly.
As we move quite often its good to know that I have Sofia and her crew, for cross country, across province and across town moves!
Thanks again, as much as I am not looking forward to moving again, I am looking forward to dealing with Troy for a simple and low cost move!

Approximate cost of services:
$900.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer,

We thank you for your feedback and appreciate you taking the time to write a reveiw about Troy Moving! We wish you and your family all the best in your new residence!

Troy Moving Team

Luc in Nanaimo
Luc in Nanaimo
1 review NANAIMO, BC
8/10

Moving accross Canada

It is always somehow stressfull to move, especially with a family and a new life starting. We moved overseas and accross Canada twice. Our most revent move with Troy Moving went very well and was quite professional. All of our things, including my canoe, my bikes, made it safe and sound and on time.

Thanks to our Moving assistant who was always there, either over the phone or by email. This effective communication line made all the difference.

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Luc,

Thank you very much for your recent move with Troy Moving. We sincerely appreciate your review and taking the time to provide your feedback on your experience. We wish you all the best in BC, and hope that you will think of Troy Moving should you need to move.

Troy Moving Team

Annika in Kitchener
Annika in Kitchener
1 review KITCHENER, ON
1/10

Disastrous move

We recently moved from Edmonton to Kitchener and weren't impressed with Troy. All upfront correspondence was fine but then the problems started. They did not give me a pick-up time. On pick-up day I called repeatedly their office, was first told "in the afternoon", then "between 2-6 PM". The movers came at 7 PM. Our stuff did not arrive in Kitchener until 3 weeks later instead of 5-10 days! In between we heard over and over that the truck was delayed and they did not know where it was. Our delivery day was postponed again and again. Even once we had a delivery time booked they could not make it but did not tell us either! We accidentally found out through one of the many calls (many of them left unanswered) we gave them trying to find out what's going on. In the end we got our stuff. The boxes labelled fragile had definitely not been handled with care. We got a bit of compensation for all the hassle but I surely would not move with them again.

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer,

We thank you for your recent move with Troy Moving. Your feedback is always appreciated and helps us improve for future customers.
In a long distance move, we strive to ensure that there are minimal down times, however sometimes circumstances are beyond our control. We appreciate your patience during this time and thank you for working with us and solving this matter.

Troy Transportation Moving and Storage Team

Kamuto Herovato in Montreal
Kamuto Herovato in Montreal
1 review MONTREAL, QC
10/10

Moving with Troy Moving. Best Movers Anywhere!!!

I recently moved with Troy Moving from Vancouver to Montreal. When I was looking around for moving companies, I came across Troy Moving who sent me a very reasonable price and quote for moving and packing. After going back and forth with the moving representative about my move, she answered all of my questions and made me feel comfortable with every aspect of the move.

I chose them for my move and that is one of the best decisions that I could have made. I was very happy with the service starting from the pick-up right up until the delivery.

The truck was a bit delayed at arrival, but we didn't mind, because we have been notified well in advance.

The office staff was very friendly and the guys were great. They went beyond our expectations and the price was very reasonable. We had the full packing service, they crated one of our statues and everything arrived in order, with no exceptions whatsoever.

Thanks to Troy Moving we are happily settled in our new home and I proudly taking this opportunity to give feedback on my experience.

Approximate cost of services:
$3,500.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Kamuto,

Thank you very much for posting your recent experience with Troy Moving. We sincerely thank you for your business! We are so happy to hear that you have settled and that you received all of your goods arrived safe and sound. This is what its all about.
We appreciate your kind remarks and wish you all the best in your new place.

Sincerely, Troy Moving and Storage Team

Lorrie in Port perry
Lorrie in Port perry
1 review PORT PERRY, ON
8/10

moving some furniture from Port Perry to B.C

On October 15th we made arrangements for Troy Moving Company to come and pick up my sons bedroom set and 12 boxes of stuff from our house and ship it to BC. It was a rainy day and the guys worked quite quickly. My husband and I weighed everything before hand so we knew approx. what the cost would be. The bill came in a little higher then expected but still resonable. Sofia was in constant contact with us and I with her. The only problem we had was the bed board gota little scratched and we were told it would take 8 to 12 days to arrive and it actually arrived Nov 01 in BC. and delivered to my son on Nov 4th. Yes there were few bumps but over all good service. Thank you Sofia for everything

Approximate cost of services:
$750.00
0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Lorrie,

Thank you very much for your feedback on your recent move with Troy Moving. We appreciate your business.
We would be happy to accomodate any future moving needs local or long distance.

Sincerely, Troy Moving Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Troy Transportation Moving And Storage

Troy Transportation Moving and Storage Services Inc is dedicated to providing quality service at the most affordable price. We are a family owned and operated business, who offers honest service to our clients across the country. For all of your household moving, storage and packing needs, look no further as ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Moving & Storage pros in Toronto?