We recently moved from Edmonton to Kitchener and weren't impressed with Troy. All upfront correspondence was fine but then the problems started. They did not give me a pick-up time. On pick-up day I called repeatedly their office, was first told "in the afternoon", then "between 2-6 PM". The movers came at 7 PM. Our stuff did not arrive in Kitchener until 3 weeks later instead of 5-10 days! In between we heard over and over that the truck was delayed and they did not know where it was. Our delivery day was postponed again and again. Even once we had a delivery time booked they could not make it but did not tell us either! We accidentally found out through one of the many calls (many of them left unanswered) we gave them trying to find out what's going on. In the end we got our stuff. The boxes labelled fragile had definitely not been handled with care. We got a bit of compensation for all the hassle but I surely would not move with them again.
- Approximate cost of services:
- $0.00
- Company Response
Dear Customer,
We thank you for your recent move with Troy Moving. Your feedback is always appreciated and helps us improve for future customers.
In a long distance move, we strive to ensure that there are minimal down times, however sometimes circumstances are beyond our control. We appreciate your patience during this time and thank you for working with us and solving this matter.Troy Transportation Moving and Storage Team