A few weeks ago myself and my daughter moved to Toronto using Troy Moving. The guys at delivery came within the window I was told, and called half an hour before they arrived (which was great). The arrival was between 7-10 days, but there was a delay with the holiday so it came on about day 12. That’s ok though, the people at the office called me well in advance so I could make arrangements to stay with my friend a little longer.
When the delivery guys came they were very nice to me and to my daughter.
Upon unpacking I noticed that her bed frame was missing and that my dresser had a chunk out of the trim, after the initial upset I called the office, and sure enough her bedframe was there, they dropped it off the next day.
With the dresser they sent me a damage form which I sent back right away, within 2 weeks I got a response from the claims department and they offered to cover a portion of the repair cost of the dresser. Considering I didn’t have any special insurance I really appreciate the effort made and the speediness of the response to my concerns.
Every move has it’s hiccups, but I truly feel that Troy cares about the customer and would recommend them to anyone
- Approximate cost of services:
- $0.00
- Company Response
Dear Customer,
Thank you very much for taking the time to give us feedback about your recent move with Troy Transportation Moving and Storage Services Inc. We truly appreciate and value your business and wish you and your family all the best in your new home!
Troy Transportation Moving and Storage Services Inc.