We decided to develop our basement but wanted heated tile and knew it was something we weren't willing or able to do ourselves. We had several quotes and found that Vatzek's was the most detailed by far. He provided us with dates that he would be available to complete the project, and stuck to these dates. From the day he began, he took a lot of care in preparing his work area, and protecting our house from any potential wear and tear from the project. At the end of every work day, he took additional time to clean up especially on our main level. Vatzek is extremely knowledgeable in his trade and was always willing to answer any questions we had. We cannot say enough about how professional he was while in our home - and our two dogs were very accepting of him too (which was not the case with previous contractors). Vatzek was organized, extremely particular, not willing to take short cuts, dependable, and took pride in his work. All of this resulted in an amazing new basement floor! In addition, the quote he provided us with at the beginning was the amount that we paid, even though there was additional time needed in preparing the floor and there was also an unforeseen delay as one of our heated mats was the wrong size (our fault not his). We love our heated tile and are looking forward to enjoying many years with it! We would highly recommend Vatzek to anyone who is considering any kind of tile work. He would be a 10+ in our books!