Royal Flush Renovations

I was very satisfied with the work he did for the clogged kitchen
double sink. He had to put in the snake twice to get it completely back to normal. He tested the drainage and the dishwasher rinse cycle to be completely sure. He arrived punctually and there was very little mess on the floor or in the kitchen cabinet. The charge was reasonable.

We had a vanity toilet that was leaking around the base. The toilet had been reseated by another plumber a few years ago. He basically discovered the previous plumber had done an improper job, the toilet was not even positioned properly. He had to use a flange repair kit as the flange was cracked and would not hold the bolts properly, and indicated that this was probably what the previous guy should have done, but skipped and only did 'what he could do easily'.
Only negative? He could have been a bit more careful, we have a quartz vanity top which scratches easily and he was placing tools on it. I got a towel and covered it, no damage occurred, but I was surprised by the lack of care. Overall though, very satisfied.

I completely regret calling this guy (Dave). I had a clogged kitchen sink so I called him. He said this happens all the time and that he could fix it for $125. So I told him to come.

When he came he just walked in while still wearing his work boots and dirtied my flooring. He brought with him a handheld snake machine. Took the drain from under the sink off, spun the snake for 3-5 minutes, and the drain was still clogged. That didn't do anything. Since it was a dual-sink he told me to hold the other side plugged while he plunged the other one (I already tried this myself). That didn't do anything either. All he did was splash junk all over my kitchen.

He then asked me to show him where the drainage lead. I took him to the basement. He said the clog was probably deep somewhere because he apparently got into the main with his snake (I really don't think he did seeing as how tiny it was...). He told me my only option was to cut into the drywall and then cut the pipe so he could try snaking there. I told him no thank you and that I'd have to think about it. He told me that anyone else would tell me the same thing and insisted that I continue with his service.

Dave didn't do anything apart from waste my time, take my money (yes he still asked to be paid which I did just to get him to go). and on top of all that, he left everything a dirty mess.

Immediately after Dave left I called another company (A very large chain that operates nationwide). Yes, they were more expensive. But they came right away, their guy was extremely nice, he brought in a full blown snake machine (not a toy like Dave did). He wore covers at all times on his boots and was very clean and thorough. He spent about 20 minutes snaking and my kitchen sink drained like it was a brand new house. I was floored with the difference in service. And no, this company didn't have to cut into my walls or pipes.

Dave really pissed me off, but not because he was dirty and made a mess in my house, not because he took my money while not doing anything, but because he did all of this while insisting that I needed costly and unnecessary service.

My experience with him and his company was nothing but garbage.

EDIT TO RESPOND TO DAVE MAY'S REPLY:

What you have written is completely false. You did not ask anybody to take your boots off. You just walked right in.

Discount? You shouldn't have charged me anything. You didn't do your job, that's it. Telling me to rip apart my walls is not a "sound option".

Why was the other plumber able to do what you could not in half the time, and with half the effort? Huh, why don't you have a reponse for that?

Now I see why your company is called Royal Flush. The only thing I'm flushing with you is my money.

We were let down by another plumber who just didn't show up after waiting 4 hours. I got Dave's contact info from a friend. He was able to come quickly and assessed what needed to be done. Dave is efficient, professional, and courteous! Will definitely call again! So wonderful to have reliable tradespeople!

Furnace humidifier drain flooding. Dave & crew opened a wall, analyzed, rebuilt drainage to properly share a vented waste line to allow snake in future, closed wall, plastered, cleaned up. Wonderful! Service as promised, no surprises - except good ones. Have used on another small job. Always the same excellent, reliable, professional service. Will use again!!

Royal Flush Plumbing were prompt, courteous and extremely professional. They assessed the problem and fixed it immediately at a very reasonable price. I highly recommend them for any plumbing issues!

After a basement fluted we called royal flush using drain camera we determed we needed a back water valve. Dave went above on beind getting permits and making sure we got the highest rebate possible

We have used Dave May before with great results so we called him again to fix a problem with our toilet. It turned out to be a minor part which he had on the truck and only charged his minimum labour.

Dave is a very patient and thorough professional. We wasted some time finding the water shutoff in our condo, which was hidden behind the washroom basin cabinet! He repaired/improved existing drainage & water supply and cleaned up well after he was done.
But here is the best part: About 2 months later, we noticed that the faucet was becoming loose. We called Dave and we was there within 24 hours to fix the problem. He took the time out of his busy day to look after us and didn't charge us anything. Now that's service! And also the best way to gain a customer for life as well as referrals. Well done Dave!