Bath City

Respect to all opinions, but do not believe the negative reviews. From their warehouse employee Yunus to Ed the owner, these guys work with their hearts. They are knowledgable and do their all to make sure clients are happy. They offer tea evrey time I visit them. Let's appreciate the good people do and instead of writing negative, try to do your best to see others succeed and be truthful about the work they do. Guys keep doing what you are doing and Thank you.

Beautiful showroom, great quality products. Incredible, knowledgeable and friendly staff Sun and Ed the owner.

l had a wonderful experience with them. Bought an Aqua design shower system and Bellagio bathtub. Both items were high quality. Very happy with my choices. Would definitely come back here again.

Unreliable and untrustworthy, rude and intimidating. Do not meet their obligations and play good cop bad cop among partners. Their word is not a commitment because they don't agree among partners. They delivered wrong products, delayed items and charged for defect or damaged items.

Ali who is the cupboard guy, very rude, have your deposit for over 6 weeks, have to keep calling to ask when are they going to come and do the work

Don't be fooled by the HomeStars score: we had a large project and used Bath City (and also Custom Dream Stairs/Hameed located upstairs); excellent service overall and the project turned out great: Prea was extremely helpful and was flexible on pricing of items we bought at the store; workmanship by Saeed and his team was great; lots of good recommendations and we love the house. Complete remodel which involved floors, bathroom, kitchen, painting, wall removal, basement- definitely would recommend. Each of Saeed and Prea really cared about ensuring that the project worked out perfectly.

First I was suspicious about their ratings but after I went to their showroom and got the quote for my dream kitchen which I knew it would be really hard to make it possible with all my wishes and details, I got totally blown away by the results. They took care of every single detail and made everything I wanted possible. The service I got provided by them wasn’t bad but not comparing to the results. That’s why I don’t understand why they have such a bad rating.

I spent over $5000.00 on sinks, faucets, toilets, shower heads.
There was an issue with my shower head and the pressure was terrible.
I only knew about the pressure once it was installed.
I contacted them immediately to ask to return it for something else and because it was installed, they wouldn't take it back.
I contacted the owner and he told me he wouldn't take it back because he would have to then go to the manufacturer with an opened product, too much of a pain for him.
I couldn't believe after all the money and business i gave them that they wouldn't take care of this problem for me!
It was only a $350.00 shower head! I was going to buy another one???
Horrible attitude and service from the top down.

I just want to thanks Bath city and their staff and workman ship they have done great job ,thanks again will buy from you guys again, I had such bad experience with my other contractor till at work they told me why don't you call bath city and visit their showroom, when we stopped in their showroom our jaw was open with a mount of products this guys have also better experience with them very professional and polite staff .it was pleasure dealing with them and up to now when i think about it how could i finish this large project without them we realy thank you guys you are the best and we don't know how we can appreciate your hard and fantastic job you done in our house me and my wife and two of our kids emily and david love you guys especially my kitchen is so beautiful this is the least we can do for you is to recommend you to anybody wants kitchen and bath product and professional contractor

Bath City in Vaughn. Worst experience ever! These guys really do not care about you as long as they get your money. After that they have no incline to providing service even when they screw up. I ordered custom made vanities for a bathroom reno. I dealt with Phil. After 8 weeks I finally get the vanities delivered. When I inspected the vanities they were half completed and missing 2 drawer faces. They also gave me 5 pieces of wood different lengths and sizes with no instructions as to which piece goes where. How can they expect a customer to assemble the vanities? When I went back to Bath city to tell Phil I did not get exactly what I had provided on my detailed drawings, he tried to put it back on me and stated that I didn’t tell him I wanted drawer faces. He stated that he would call the warehouse who built the vanities to see if they could redo the drawer faces and that he would call me back. 2 days later still no call back from him. I had to call and follow up with him. The next day, he proceeded to tell me that he can get the drawer faces redone but it would cost me another $200. I guess they expect customers to pay for their mistakes. When I raised my voice and told him I’m not paying for his screw up, that’s when he stated he would get these done for me but would take 2 weeks and that he would call me back. By the way, he always claimed he would call me back, but never called back and I always had to chaise him. I patiently waited 2+ weeks. I called Phil on a Sunday to get a status. He stated that the next day (Monday) he would call me back with a status. No call back. When I called him back, he stated that the missing pieces were being delivered to the store the next day (Tuesday). I told him that I would come by the store before they close to pick up and to call me if he didn’t get the peices. No call back, so I assumed they were delivered. When I arrived at the store to pick up my missing pieces, they were not there. I had asked him why he didn’t call me to advise that they didn’t get delivered, he just avoided the question. When I gave him an ultimatum, he stated he would have the pieces delivered to me the very next day (Wednesday) and that he would call me to confirm delivery. Yet again, I waited until 8:30pm, at which Phil called me, didn’t even acknowledge that he wasn’t able to deliver and simply stated “Great news, I have your pieces and they will be delivered tomorrow” (Thursday). When I asked why the delivery didn’t take place he totally avoided the question again and just asked when is the best time to deliver. During this whole ordeal, not once did he admit his mistake nor did he ever apologized. I will never deal with this store again. I was ready to buy counter tops, sinks, faucets, etc… to complete by bathroom reno. Their loss.