Reliance The Furnace Company Edmonton

After 3 days of trying to unplug a kitchen drain with usual chemicals and
hand rooters (5 foot/25foot) I used their internet site, on Sunday Nov.25th, to ask/book an appointment. I was called back within hours.
An appointment was booked for the next day, Monday afternoon. Service Rep. John arrived as booked. Within an hour he had the drains clean. The blockage was about 15 ft. down the pipe behind a wall in the basement. John cleaned up the area and discussed the costs with me including a Charge Chart. Very good service. Recommend 5 Star.

We were in the market for a new furnace, we had a couple of quotes, and were mulling over our options, when Ben ( sales rep from reliance ) called back and informed me of a black Friday sales they were kicking off.
That was the catalyst to get the ball rolling, the the price was fair, and they were able to do the install the next day !!! That was a surprise, sure enough the next day a service tech phoned at 8:00am and they were at my house by 8:30am. They were very professional and courteous, they laid out mats to the basement, did a great job on the install, cleaned up the work site, and explained the new equipment to me at great length, they also installed 2 C0 monitors throughout the house.
The company did everything it said it was going to do!!
Essentially this was the first furnace I've ever bought, so I appreciated the time and forethought that Ben spent going over all the options and models.
I highly recommend Reliance and would gladly give them a reference if asked.

On Saturday Elmer came on a service call for my Tankless Water heater.
I have had Elmer before when my furnace was installed and now with my service call. Elmer fixed my tankless so that I would have hot water right away and because it was Saturday all parts were not available.
Elmer has been an outstanding plumber and service employee on both visits and I would give him an outstanding rating. I do not give my ratings easily but Elmer has deserved my rating on both visits.
Char Dennis
323 Tory View NW

I would definitely recommend this company! My furnace quit on me right when the cold spell hit and Reliance was there the same day. No added stress, just super helpful and quick service :)

Beware!!! Worst experience ever!!! Reliance came to inspect/repair our basement furnace this summer that had stopped working. We had to have it looked at as we were trying to sell our house. After looking at it and replacing the transformer the maintenance guy gave me this long list of all the things that weren’t working on the furnace and quoted me over $2,000 for repairs. Individual goes on to tell me it’s likely best to get new machines, yadda yadda so he had a sales individual come out to give me pricing on new machines. At this point I’m feeling pretty overwhelmed as the machine had been working fine just a few months ago and suddenly it apparently has all these broken parts! My husband had been away at work and luckily told me just to wait till he could look at it. Well he finally got around to looking at it and the only thing wrong was the transformer! The repair guy had wired it in backwards. It even started to smoke when my husband turned on the furnace. They could have blown our house up. This whole thing also cost us he sale of our house as the deal fell through because of this. My husband fixed out furnace for $50. Seriously be careful with this company. Get second opinions if possible.

Do NOT subscribe to their maintenance programs. A deal with the devil.
I subscribed to their maintenance program which worked out well until I tried to cancel after more than 2 years.
Called and emailed many times to cancel but they continued to bill me for additional months. (The minimum payment period had been more than completed)
I would call to cancel and they would ignore me and try to up sell.
Reliance- No means no!!!!
Bizarre and unprofessional company.
It’s unfortunate - I thought very highly of their workers and service but I will not use them now because the financial side of their

Paid for a new furnace with air conditioning. It took a WEEK for it to be installed. We had to call and double check every stage of the install. My husband missed a total of 3 days waiting around at home for install and had multiple no shows and couldn't get a hold of anyone to find out when someone would show up. When we tried to get a hold of our sales rep was told, "It's our busiest season." They gave us $500.00 off but it took a month to get the refund. Customer service is in
Ontario, Canada. No help. Don't use this company!!!

I have made multiple attempts to get a hold of someone in the head office regarding payments for my unit, and other questions i have as my sales man left the company.... i was told by a rep that i should send a text to the salesman!!!
Very Frustrated

Very professional job. Installed next day as promised. Works great. The unit was instaled and running in about 4 hours. The house temp dropped 4 degrees in about 2 hours on a 26 degree day. Thank you Amy for your hard work and making this happen. Shout out to you and the installers.
Kim

Reliance installed a Lennox AC at my house , worked good 1st year , 2nd year the refrigerant was topped up because it was not cooling ,3rd year same thing happened , I called another Lennox dealer to check it out , found a pinhole leak , explained AC needs a new evaporator .The evaporator Reliance installed was substandard and Lennox the company has settled a lawsuit over these evaporators . I went ahead and installed the new evaporator . All the copper tubing from the outside to inside had to be replaced as an added expense because the tech showed me all the bad kinks in the lines from Reliance poor installation , I took photos . Called Reliance for warranty claim on the exchanger , they don't care said to called Lennox in the US . I did that and am working with Lennox because I already went ahead and installed the new exchanger . Don't really care if I get the money back , all I wanted was a good working AC unit . Never Buy from Reliance again .Additionally the Reliance tech who did the original installation was the rudest person I have met in a Long time . He literally asked me to leave my basement and don't look at him while he is working . I still today regret not asking him to leave and calling the company .Update : Lennox has asked that Reliance phone them and submit the warranty claim , very straightforward. Reliance has refused to do this for me , told me to get the other Lennox dealerI hired to send in a claim . Basically they are not honoring their warranty .