Furnace, A/C, Humidifier, Air Filter, Tankless Hot Water, new ductwork in basement
When we decided to get a new heating and cooling system, we also decided we wanted to move the furnace from its existing location to one that would allow us to make better use of the space in the basement. This was a big job. Moreover, the existing exposed ductwork in our 100+ year-old home was undersized, and not well-installed. So, we got several quotes, from both large and small companies on getting this work done. Ken's quote was very competitive, but more than that, we liked that we were dealing with the owner of the company, and not some salesperson flunky. He seemed very knowledgeable, and knew about the products he was selling.
The quality of his team's work was excellent; the new ductwork was put in neatly, and the furnace/AC/humidifier, etc. was also installed nicely, with neat and tidy wiring and pipework. The tankless water heater is fantastic; there are lots of complaints on the web about these units not having enough capacity, but Ken didn't oversell us ... he felt we'd be fine with the lowest capacity model, and he was right ... it works beautifully.
They were polite, and responsive and cleaned up nicely when they were done. The only nit was that the thermostat had to be "re-installed" because it wasn't correctly wired the first time. However, Ken responded quickly to my concerns, and the problem was resolved within 24 hours. I would highly recommend Alpha Aire.
- Approximate cost of services:
- $12,000.00
- Any advice to offer fellow homeowners facing a similar project?
- When you are buying premium equipment (e.g. a modulating furnace), educate yourself so that you know what to expect in terms of it's operation. In my case, I could tell that the furnace wasn't operating the way it should have been, and I suspected that the thermostat connections weren't quite right, based on my own reading. I don't think this company will make this mistake again, however, I think its a good idea when you're undertaking a major expense like this to understand as much as you can about the technology you're buying.