Unfortunately I cannot recommend Thornhill Contracting.
The Good:
1) Generally speaking quality of work was pretty good. With the exception of the painters (who at least have returned to do touchups), I have no complaints about the quality of work
2) Adam and his team are friendly, nice people and seem to be trying to do their best
The Bad:
1) Project management is some of the worst I've seen. A 2-3 month project dragged on for almost 9 months, mostly as a result of insufficient project management. Specifically, there was a lot of delays due to not ordering/late ordering of items, which caused a cascading series of delays (and resultant increases in budget as trades had to come back again and again).
2) Related to the above, but past the first few weeks, I never saw a project management plan or schedule. It was clear the project was being managed entirely on a reactive instead of proactive basis. Practically speaking, this meant nothing got done past the first few weeks without me chasing someone down to get it done.
3) They caused a water leak when unhooking a toilet that damaged the premises because they did not shut off the valve properly. Had I not caught this during a site inspection, the damage could have been much worse
4) They literally just forgot to do part of the project, again resulting in rework, delays, and extra costs. To their credit, they did come back and finish this part after it was called out, but this was well after the project was supposed to be concluded
5) At the end of the project, due to inaccurate record keeping, I was almost over-charged by a fair amount. Fortunately I caught this and Adam/Thornhill did make amends, but had I not caught it I would have been over-billed
UPDATE: It has been approx 18 months since Thornhill/Adam and his team completed this work. I retract my point about quality of work. There's extensive issues with the work their drywall taper / mudder did. I have cracks and peeling drywall tape throughout my upstairs. Would absolutely NOT recommend this company for further work
- Approximate cost of services:
- $400,000.00