Canada's Restoration Services

Roberto came to my house and was very professional providing me assurance and all info i required with the clean up of our mold in our basement due to sever cracks in our foundation, the work was done extremely smooth and clean, passed 3rd party clearance with flying colors, thank you Roberto and Canada's Restoration team.

This company disappointed us up to the very last minute. He are a list of things that went wrong: - quote lacked lots of details including a price breakdown, - due to lack of supervision, technicians on site did not protect our personal belongings in our basement and everything ended up being contaminated, - first cleaning of our basement failed to remove all mold and we are left with our personal belongings exposed during demolition and cleaning, -after the second attempt to clean the mold, still failed to pass the clearance test, -after the 3rd cleaning, including wiping down all our personal belongings, i could tell our stuff was not cleaned properly so i asked the project manager if the protective barrier could be removed before the 3rd test and he agreed. Clearance test failed with counts through the roof, - project manager and head office now blames us for removing the barrier (which was really just 3/4 of the way covered this whole time) and accusing us for the failed clearance testing, - at this point, the project manager came on site (15 days after this whole mess started) and, after forcing us to remove all personal belongings that were porous from the basement or else they would be thrown out, came to clean all non porous items. - clearance test finally passed and the basement actually looked clean. - meanwhile, they were supposed to fix a leak in the roof of the garage (while the weather was still nice). They took out drywall and insulation, didn't see any issues from the inside, but never went to the roof to look at the flashing they were supposed to fix. - they started putting insulation back and we going to close up the wall until i stopped them. - project manager claimed there was no leak but instead it was a condensation issue and that the ceiling of the garage needed a vapor barrier between the garage and the attic. No signs of moisture on the ceiling and above the garage is just another attic with no heating. Other professionals confirmed this was not the issue but by this time the snow was here so they couldn't go to the roof. - opened a big bag of insulation and layed it over our personal belongings, - did not provide a schedule so we never knew which days they would be there or not to plan our own lives, - technicians on site didn't wear protective gear (that we paid for) when removing the mold, - they made us pay for 50% of the invoice up front, - they charged us to clean our personal belongings when they confirmed at the start we could leave our stuff in the basement while they cleaned and they would protect it. I would not recommend this company or trust them with any projects.

I called Canada's Restoration Services when I believed I had a moisture issue inside one or our second floor bathrooms. Alex came out to perform an inspection and assured me that the bathroom was dry and whatever moisture that had caused the fungal growth was now gone. Even still, he suggested that I call a plumber to physically check beneath the toilet and so the growth can be properly cleaned.

While he was here, he also agreed to inspect parts of the basement where I suspected there may be water penetration. Again to my relief, Alex explained where the water stains came from and not to worry.

I truly appreciated Alex's professional and honest assessment. I would not hesitate to call them again.

Keniel and DiMario arrived on remove the asbestos millboard I found around many of the air vents in my house. They arrived on time, were very polite, and showed me everything they had done once completed. They also answered all my questions about the process. A very professional crew. Highly recommended.

I am a single mom with a young daughter and when I found out that the air in my house was not ideal, Canada Restoration Services completely put my mind at ease. Alex and Oscar were supremely knowledgeable and thorough and their follow up was professional and top notch.
Oscar went above and beyond what he should have with care, professionalism and made me feel as though my home and family were important to him as well. Right from the start I knew I was in the best hands and very well taken care of with him and I would HIGHLY recommend him to anyone.

We discovered a mold issue in our house and were very frustrated with the untimely responses and lack of attention from the initial restoration company we consulted with. On Thanksgiving Monday, we called Canada's Restoration Service. Less than 45 minutes later, Jorge called us back, immediately decreased our fears, answered our questions with so much detail and patience, told us what to do until we could see him and scheduled an appointment. Since that day, Jorge and his team which included Jacob, Russel and James have provided fabulous service, answered our questions in a prompt manner, always responded to our emails or texts about the work and have been on time for every appointment. They've never rushed us in any conversation and are thorough, thoughtful and very helpful in responses. They are extremely professional, hard working and friendly. Jorge has recommended excellent contacts for our interior and exterior rebuilding. Even though, his work is done, Jorge continues to follow up, provide recommendations and resources and is making sure the job is getting done completely to our satisfaction. We feel very fortunate to have met Jorge, Jacob, James and Russel and would highly recommend them to anyone requiring restorations services.

We are totally satisfied with the professionalism and workmanship of this company. Alex provided a clear and thorough estimate of the recommended work to be done to restore our home after some significant water damage to ceilings and walls. He took the time to explain his recommendations and was exceptionally responsive to all our questions. The quote was very fair and the crew arrived promptly on the scheduled start date. Luis and his crew arrived promptly and reliably every day for the approximately 14 days that it took to complete the job. Luis was very responsive to our needs and the two primary workers, jeffrey and Diego, worked very hard and efficiently to complete the job as quickly as possible without sacrificing quality and workmanship. They always were polite and respectful of our property and needs. At the end of each work day, they made sure to clean up as best they could so that our house was left In the best shape possible given the messy nature of replacing.ceilings and walls. Home restoration is never pleasant, but honestly Luis and his crew made the experience more than tolerable. We are thrilled with the completed work and would definitely highly recommend this company without any hesitation.

I had a fantastic consult with Aris Rodriguez about asbestos in my home. He was straight forward, incredibly knowledgable and actually advised that it wasn't the time to spend money on the testing based on our plans and timeline with our home. He also advised me on what the next steps should actually be and what questions I should be asking other trades we were having come in and when the right time would be to engage him. I so appreciated his honesty. A solid professional to say the least. Thanks Aris!

Experience a very bad flood due to heavy rain and sewer back up from the streets. Insurance companies for the area were slow to react to all the homes that were impacted. The preferred vendors kept delaying inspection and responsive action. Sadly, the more time it took to get something done, my home was going to suffer and my family would have to wait longer to get back into the house. So, I called Canada’s Restoration Services.

PM Roberto came on-site, inspected the damage, and had a cleaning crew start the following day. Refered my neighbour to them and they were onsite cleaning my neighbour’s the one day after. With all the sewage and damage contents removed, my family was able to move back into the house quite fast.

Four days after CRS was done (seven days after the flood), one of the insurance company’s preferred vendors called to schedule a clean-up. Three days later (ten days after the flood), the second insurance company’s preferred vendor called to schedule a clean-up. Told them both to....off.

Canada’s Restoration Services was quick, fair, and handled the insurance paperwork for me.