Canada's Restoration Services

We had an inspection that identified some mould in a portion of the house and suggested we might need a remediation. When Alex came to talk to us about it he said we could handle it ourselves with a good cleaning. How unusual it is to find such honesty in a company. Hoping we won't need their services in the future but if we did they'd be the first we'd go to.

We had a bit of mold in the furnace room, after our AC leaked. I had treated the area with bleach, successfully, but wanted to be sure there wasn't any hidden problem.
Customer service was above and beyond! My conversation to set an appointment actually made my day better, and Aris arrived promptly to inspect. He is courteous, knowledgeable, and extremely professional - but more than that, he is HONEST! He explained to me exactly how to avoid having the problem in the future and said that we were ok re: the mold. I'm so glad he drove out to see us (we're outside the city). I'd call again in a heartbeat.

We first used Canada’s Restoration Services (CRS) two years ago when we discovered a mold issue under our kitchen sink. I chose CRS for that job because of their many excellent reviews and I wanted a company experienced with mold. The spores are dangerous when released into the air, and we have a family of asthmatics. The mold had spread under the floor and down to the basement but the foreman, Jon and his team at CRS did a great job. Plus, their financing options made a large and completely unplanned reno job become financially feasible!

This spring, when we came home to see water flooding from our bathroom, down the hall and through the floor into our basement, CRS was the first call we made. Jon was on site that very afternoon, and had several large fans and dehumidifiers in place the next day. Unfortunately only the basement flooring could be salvaged. In addition to the vinyl flooring in the bathroom, our laminate flooring in our hallway, kitchen, living room, and three bedrooms was destroyed as it is not tolerant to water at all. (Fortunately, our insurance picked up the tab on this one). The extent of the job made the last one look like a Sunday afternoon DIY by comparison. Virtually every room in our house had to be boxed up, all furniture emptied, and our family relocated to a hotel to replace the floors. The workers were very careful in removing the appliances, toilets, closet organizers, kitchen cabinets, electronics, and other furnishings, so that it could all be put back undamaged and intact. For example, when disassembling headboards, tables, and so on, they were conscientious in taping the hardware to the furniture so it didn’t get lost, and wrapping fragile items to prevent breakage. CRS provided quality packing paper, boxes, storage sea cans, and carefully packed and labelled everything.

There were delays on the job, of both the normal and abnormal varieties, such as the PM (Jon) leaving the company unexpectedly and some caused by the flooring company used by CRS. While we definitely were NOT impressed with Action Flooring, the GM of CRS, Jorge made even this work out all right in the end. From the second he became our contact person, Jorge made sure everything went smoothly and coordinated with our insurance company to make sure everything was covered.

Although I am certain he had many jobs to look after, Jorge took personal responsibility for our contract when Jon left, and made us feel like we were his most important priority. He was terrific to deal with. Jorge (aka George) was in daily contact with us, even when he was out of the country. He worked very hard to resolve all issues to our satisfaction, with either his workers or the contractors (plumbing, flooring, etc). In short, he did everything possible to get us back in our home, in even better condition than it had been before the flood.

After flooding from my main-floor washing machine, I was put in touch with Aris from Canada's Restoration Services. He promptly assessed the job & sent Luis and his crew to replace the flooring on the main level. The men were polite and courteous and a pleasure to be around. They did a great job! Thanks guys!
There was also an extensive mold issue in my basement. Aris, from Canada's Restoration Services sent Lester & Oscar, who were very professional, to carry out mold remediation and removal of the damaged floor and drywall that had been affected by the mold. They too were very polite and courteous , working quickly and efficiently.
Then Luis and his crew returned to fix some electrical issues along with painting and laying the new vinyl floor. Loved that the job site was always cleaned up at the end of each day - very nice. I couldn't be happier with the finished product. They went above and beyond to make sure everything was done with excellence. Well done guys! Thanks!

We had multilevel damage from flooding after an ice storm. CRS and their manager Aris were able to do a quick and very good job in demolishing, drying and reconstructing a soaked kitchen and basement. They were very quick to respond to messages, and were able to keep within the budget they estimated at the outset, which helped us stay within the lump sum given by our insurance company. They even compensated us for a cooktop that was damaged during the demolition process. Overall a very ethically and professionally run company; hopefully we won't need their services again but if I ever do run into flooding, they would be the first people I would call.

Canada’s Restoration Services’ employees and the services they provide are unsurpassed. We were finishing our basement and had just finished putting up all the drywall and ceilings. That same evening, as we connected our hose to our sprinkler, a pipe had burst inside our house and had flooded our entire basement within a matter of minutes. The water came pouring in through the newly installed ceiling and drywall. We called Canada’s Restoration Services first as we have used them before in the past in another city and they were nothing short of excellent at that time.
We were immediately connected to Jorge who came over and quickly and thoroughly assessed the situation. He brought in his team consisting of Stephany, James, Donovan, and Alex. They were all so friendly and caring and they all got to work right away by checking moisture levels, tearing out the drywall and the ceiling (and during this process they were very careful and saved as much as they could), and installed heaters and fans to ensure everything was thoroughly dry. The four employees mentioned above were absolutely wonderful. They were very courteous and careful with our home. They ensured our floors were protected every single time they were here, they were polite and very respectful, they completed all their work quickly and thoroughly, and because they even cleaned up the previous contractor’s mess, they left our basement in better condition that how they found it.
Jorge, who was overseeing the entire process, consistently called to check in and would personally come by (even though he was leaving his own personal engagements) and would assess how the rebuild was progressing. He rarely had to make adjustments as the four above were excellent in their work but if he did notice something that could be improved, he did not hesitate to tell his team and Stephany, James, Donovan, and Alex were more than happy to make any adjustments so their completed work would exceed standards (and it did!).
Alex came and did the restoration on his own. He is nothing short of an excellent, hardworking employee. He was meticulous in his work. He had such a warm and caring personality that made it easy to trust him in our home when we were not there. He consistently showed up on time, ready to work, and took care of our home as if it was his and showed absolute respect for every member of our family. On the day he finished working for us, he even assisted my husband with cleaning up prior to my surprise birthday party!
Jorge was extremely helpful in assisting us in dealing with insurance. Initially we thought we would pay for this ourselves thinking it would be our fault (first use of garden hose after winter even though all precautions were taken prior to winter), but he noticed that we were simultaneously dealing with a flood in our condo in Toronto as well as being a family with three small kids and one on the way (so I had gone down to working part time). He was very generous in terms of offsetting the cost we would have to pay ourselves if we did not go through insurance and I cannot express enough how much this gesture meant to us at this particular time; it was so truly appreciated. However, we were lucky enough that insurance did cover us and even then Jorge was still very honorable: we had someone that was able to come in and texture our ceiling right away so within minutes, Jorge sent us back our fair amount, no questions asked. This was shocking considering we are still trying to get our money back from our previous contractor. Even after the work was completed, Jorge still came by and made several calls to ensure that everything was to our (and his!) satisfaction.
These employees became friends to us in such a short period of time. I would highly recommend Canada’s Restoration Services, and in particular, all of the people named above, to assist with any renovations. They are extremely knowledgeable, very trustworthy, highly skilled and very efficient at what they do. We are so grateful to Jorge, Alex, Stephany, James and Donovan for all that they have done for us and hope to come in contact with them again should we ever need them again.

We were so very happy with the service we received from Canada's Restoration Services. We had a flood damage, causing such a mess. The team ensured all our needs were met and that everything would go back to normal in no time. Great work and team!

Water leak in basement ceiling. Minor water damage. Aris, Project Manager, arrived on time and assessed the damage. Since it was minor, advised to wait until the next occurrence and call them back to find out exactly where the leak is coming from and extent of damage.

I am satisfied with the service, but will have to wait until actual work is done, if need be, to rate their performance.

Fantastic service from start to finish. We discovered mold in our attic hatch during an inspection when selling our house. Requiring the work to be done quickly and thoroughly we called Canada Restoration Services based on reviews we had read. John was easy to contact throughout the process and knowledgeable in all regards to what we required. Both he and Stephanie adapted to our work schedules and inspected and completed the work at times that we preferred. Stephanie completed the work in a timely manner and with attention to detail. They charged what they initially quoted and were pleasant to deal with throughout. Great customer service!

We had our dryer duct break inside the wall causing "attic rain " to form which caused water damage which also caused mold. The first TWO G/C that we hired were completely useless and unhelpful.
Jorge came to our rescue:) ( one of the owners of Canada's Restoration Services.) He was helpful, knowledgeable, respectful and guided us through the process. HIs staff were great so polite and caring. the kept the work site clean and manageable. I have a home based business and they tried their best to make sure they did not interfere with my clients access while they were working. I felt my clients safety was not compromised as they entered the work area to gain access to my business.
My dealings with this company was great both Jorge and John should be very proud of their company and it's employees. Awesome job!
A special thanks to Alex he worked long and hard some days to get the job done as quick as possible. He's a great guy and I really felt like he cared.