Mersey Heating And Air Conditioning

I pay for an annual maintenance contract that provides priority service in the event of any problem as well as start of season service for each of my furnace and air conditioner. The technician is always there within the time window and they do a thorough job. Prompt, professional and friendly.

This company used to be one of the bests a few years ago.
Since three years ago, they started missing their appointments. Calling many times to postpone the appointments with us. So frustrating.

The Ac unit was making a grinding noise on start up
Still not repaired .
The circuit breaker poped numerous times in a 24 hrs .
A Smart kit was installed, my 10 year warranty did not cover this kit . My monthly plan was cancelled 6 month s ago and Mercy is still withdrawing the monthly charge .
After 5-6 calls I finally talked to a very nice agent and was surprised that I was still paying my monthly fee .
I had to send my bank statements to Mercy and still waiting to see if Im going to get a refund . Im not a happy camper . All the issues are not resolved but the AC unit works very good now except for the grinding noise on start up .
I have another appointment booked on Tuesday . Will see how this works out

Gavin from Mersey Heating & Air Conditioning has been to our house several times for various maintenance on our AC & furnace. He is very friendly and professional. He takes the time to explain what he has done (in laymans terms).

Immediately identified and repaired the problem, extremely responsive, professional, and friendly. Was very cognizant of our problem and empathetic to it, and facilitated all steps smoothly

Professional. Courteous. Responsive. Been with the company for years and was strongly recommend them. Sam, who was a technician that came over, was absolutely fantastic. I have to say the best address all of my concerns and worries.

On time, good work, explained what he did, reviewed the areas he checked, no issues found other than dirty filter which he replaced. Happy with service.

John was very professional. We had a very old air conditioning system and he explained the cost of repair va a new system and so it made sense to replace it. Replacement is arranged for tomorrow which we were great full for because we are in the midst of a heatwave.
The service call charge of $165 was waived

They always do a great job, --and their follow up is amazing.
Phone support is good as well.

This was our yearly air conditioning maintenance check. Our technician Gavin, who has provided HVAC services at our house in the past is always professional, knowledgeable and thorough with his diagnostics. While here Gavin did diagnose an issue with the fan speed of our air conditioner. Gavin explained to me the issue and set up further testing to be completed. Always a pleasure dealing with Mersey Heating and Air Conditioning.