Mersey Heating And Air Conditioning

Mersey conducted a diagnostic and repair for a total of $1,200. However, this did NOT fix the issue. The $1,200 repair was to check if there was a leak, extract the freon, and top-up the freon. I already knew there was a leak beforehand and communicated this to the company.

After this incident, I was quoted another $2,200 to replace a part of my A/C unit. This was NOT communicated to me during the diagnostic or initial stages of the repair. A new unit is ~$5,000, if they told me it was $3k to repair, I would have chosen to get a new unit. I've contacted Mersey and they will not refund the $1,200 charge. My AC still doesn't work.

The technician diagnosed my air conditioning unit has a faulty capacitor and told me the replacement of the parts and labour would be $324.00 plus tax. I believed that he give me the real price of the parts and agreed to the repair. It ends up total $524.31. My wife and I were told by the technician that $324 was a flat fee and minimum charge only after the repair and payment made completed. Later on we found out that a capacitor only cost about $20 to $40. I call the company today and spoke to a manager, she insisted that $324 for a $20 part price tag for costume is an fair industry standard, refuse to do the refund, only offer 20% discount for future service by Mersey. I did not accept the offer and she just hang up the phone.
discount.

Nick was very professional and trustworthy. I would recommend Mersey Heating Air Conditioning for future services.

Had our ducts cleaned today. The 2 gentleman that provided the service did a phenomenal job. They were professional and very helpful. Thank you for a great job!! 81 Silverhill.

Mersey's (Mussana) visit on Tues. June 7/22 for the yearly routine maintenance of my Air Conditioner was excellent. Spotted a problem which will eventually need unit replacement ( after 15 years). Will now know what to look out for as unit ages further.
Thank you.

My furnace began to give out two weeks ago. I was a customer of another company for many years and had the furnace servicedeach year along with the A/C unit using a monthly plan. My furnace shut off 11 days ago and when the technician came she told me that the problem was with the limit switch. She fixed the problem but did not order a new switch. A week later the furnace once again quit. Her fix had been a temporary one. A second technician came and also said that the problem was with the upper limit switch, that shuts off the heat if the plenum gets too hot. This is a safety concern. He ordered the part and said it should arrive in a day or two. One day later the furnace once again failed but the part had not arrived. A third technician arrived and said when when the switch arrives to call. It arrived the next day but the technician could not arrive to replace the faulty one.

I decided to phone Mersey Gas, to get a quote for a new furnace, A/C unit and hot water heater as a package. I phoned my heating contract company to see if they would match the price Mersey was giving me and they told me they could not. As a result I decided to purchase the 3 units through Mersey Gas.

I checked and found out a crew could arrive the next day so I would only deal with one cold night. Fortunately for me I have a radiant heat fireplace insert that kept the house fairly warm overnight, only dropping to 65F

The crew who arrived, Stephen, Adam and Shane arrived at 8:30 am as was quoted and did an amazing job installing the 3 units. I am quite skilled in many facets of installation but not in installing such units. I checked out their work over the six hours they were in my home and as extremely pleased with the workmanship and professionalism shown. I would highly recommend this crew if you ever need a furnace, A/C or hot water installation.

Thanks Mersey for a job very well done.

I had Nick from Mersey come in today and he did a great job explaining and making sure that everything was in good shape.

I use Mersey for my annual furnace checkup. Sam did an excellent job as I expect from Mersey and also made some adjustments to the furnace to improve its performance.

Contacted the company this morning to get the furnace looked at - it suddenly stopped working around midnight last night. They did me a big favour by not only getting a technician a few hours after I called, but also an hour ahead of the scheduled appointment!

Miguel, our tech for today, was very helpful and insightful about what issues were apparent with the furnace and thermostat and replaced what was broken asap. Would definitely recommend this place again for anyone in the Scarborough area.

Thanks again Mersey and Miguel for your quick and efficient help!