Mersey Heating And Air Conditioning

Technician John P. arrived exactly on time for our annual air conditioning system maintenance. He was extremely thorough and efficient and clear with his findings. Because I was needed to change the thermostat, I was present when he discovered a leak in our 16 year old system. He didn't just discover it, he persisted to find the extent of it and whether it was continuous and spent a good deal of time checking and rechecking. When he brought in the paperwork he had some suggestions for a replacement. We had used Mersey before with our furnace which we had purchased through Costco. John very quickly filled in a Costco A/C purchase, set a date for delivery, and gave us the same price he had previously quoted. On top of that Costco gives a 10% shop card so we win all way around.

There was absolutely NO pressure on us to buy. I had witnessed the leak so knew this was necessary. John could not say how long our present one would last but outlined the scenarios that would occur as the leak progressed - and our system is old so leaking Freon is not good for the environment.

The very next day, Stephen and Shane arrived as scheduled to remove the leaking A/C and install our new one. They were completely courteous, respectful of our home and worked diligently. They removed the old unit, installed a new concrete platform for the new unit and, in addition, they installed an outside breaker (we did not have one) and we will be getting new panel breakers to bring us up to code. Work areas both inside and out were left spotless. They showed us the new system and assisted with the paperwork. The whole process was efficient and quick.

Mersey is a GREAT company to use for HVAC. As of now, they expertly installed our furnace, water heater and central air conditioner, provide hassle free yearly maintenance and are always pleasant and easy to work with.

Mersey conducted a diagnostic and repair for a total of $1,200. However, this did NOT fix the issue. The $1,200 repair was to check if there was a leak, extract the freon, and top-up the freon. I already knew there was a leak beforehand and communicated this to the company.

After this incident, I was quoted another $2,200 to replace a part of my A/C unit. This was NOT communicated to me during the diagnostic or initial stages of the repair. A new unit is ~$5,000, if they told me it was $3k to repair, I would have chosen to get a new unit. I've contacted Mersey and they will not refund the $1,200 charge. My AC still doesn't work.

The technician diagnosed my air conditioning unit has a faulty capacitor and told me the replacement of the parts and labour would be $324.00 plus tax. I believed that he give me the real price of the parts and agreed to the repair. It ends up total $524.31. My wife and I were told by the technician that $324 was a flat fee and minimum charge only after the repair and payment made completed. Later on we found out that a capacitor only cost about $20 to $40. I call the company today and spoke to a manager, she insisted that $324 for a $20 part price tag for costume is an fair industry standard, refuse to do the refund, only offer 20% discount for future service by Mersey. I did not accept the offer and she just hang up the phone.
discount.

Nick was very professional and trustworthy. I would recommend Mersey Heating Air Conditioning for future services.

Had our ducts cleaned today. The 2 gentleman that provided the service did a phenomenal job. They were professional and very helpful. Thank you for a great job!! 81 Silverhill.

Mersey's (Mussana) visit on Tues. June 7/22 for the yearly routine maintenance of my Air Conditioner was excellent. Spotted a problem which will eventually need unit replacement ( after 15 years). Will now know what to look out for as unit ages further.
Thank you.

My furnace began to give out two weeks ago. I was a customer of another company for many years and had the furnace servicedeach year along with the A/C unit using a monthly plan. My furnace shut off 11 days ago and when the technician came she told me that the problem was with the limit switch. She fixed the problem but did not order a new switch. A week later the furnace once again quit. Her fix had been a temporary one. A second technician came and also said that the problem was with the upper limit switch, that shuts off the heat if the plenum gets too hot. This is a safety concern. He ordered the part and said it should arrive in a day or two. One day later the furnace once again failed but the part had not arrived. A third technician arrived and said when when the switch arrives to call. It arrived the next day but the technician could not arrive to replace the faulty one.

I decided to phone Mersey Gas, to get a quote for a new furnace, A/C unit and hot water heater as a package. I phoned my heating contract company to see if they would match the price Mersey was giving me and they told me they could not. As a result I decided to purchase the 3 units through Mersey Gas.

I checked and found out a crew could arrive the next day so I would only deal with one cold night. Fortunately for me I have a radiant heat fireplace insert that kept the house fairly warm overnight, only dropping to 65F

The crew who arrived, Stephen, Adam and Shane arrived at 8:30 am as was quoted and did an amazing job installing the 3 units. I am quite skilled in many facets of installation but not in installing such units. I checked out their work over the six hours they were in my home and as extremely pleased with the workmanship and professionalism shown. I would highly recommend this crew if you ever need a furnace, A/C or hot water installation.

Thanks Mersey for a job very well done.

I had Nick from Mersey come in today and he did a great job explaining and making sure that everything was in good shape.

I use Mersey for my annual furnace checkup. Sam did an excellent job as I expect from Mersey and also made some adjustments to the furnace to improve its performance.