One Call Reno

I found One Call Reno simply by searching Marketplace on Facebook. Mark called me the next day to schedule an appointment to go over what I wanted to do.
From the first visit, even though I had more to talk to, for some reason I was inclined to give my project to Mark, and thank God I did!
The workmanship, the decor suggestions, the professionalism, ALL top notch!
I confess I was a bit shocked when I learned that to do 3 bathrooms, one bedroom floor and painting, the whole crew was one guy, Mike. But let me tell you that Mike impressed all of us at home!!! He is accurate, fast, professional and super knowledgeable in everything he does!! For all that, took this one man crew 3 weeks to complete everything, and no flaws to point out.
Thank you Mark and Mike for a job well done, and I am sure we will be connecting again soon for my next project!
A SUPER BIG THANK YOU!
Carlos and Mafalda Guerra

We hired One Call Reno to retile our steam shower. The work entailed removing the existing tiles and installing client supplied tiles and a client supplied stone jamb to the shower curb.

Our contract called for the walls and ceiling to have 1/2” moisture resistant drywall, painted with a waterproof membrane. Without consulting us, this contractor used DensShield drywall without applying a waterproof paint membrane.

Michael, the tiler, was good and he left the premises in a clean condition every day. He doesn’t speak english and this did pose a problem as we had to reach Mark by phone for any communication. The the call-backs from Mark were not always prompt and on at least two occasions no call back at all.

The glass door, transom above the door and side glass were to be removed and reinstalled if the side glass would fit. If it didn’t we would have to order a new side glass at our expense. Everything did fit but Michael installed the door without the bottom seal and this caused a gap between the door and the transom.

This posed 2 problems. Since this is a steam shower the bottom of the transom and top of the door must be aligned to prevent steam escaping and without a bottom seal on the door, water leakage becomes a problem.

Mark tried to excuse this by saying that the bottom seal to the door crumbled and fell apart and so Michael decided to install it without a bottom seal. Once again, we were never consulted on this or asked to purchase a new bottom door sweep. Instead the door was lowered creating the above mentioned gap. Unfortunately, we paid Mark in cash before the shower door was installed and had no recourse.

Mark told us to call a glass person to rectify the situation. We did and were told that there was no way to install a sweep without removing the door and reinstalling the door hinges at a higher level. This would mean that we would have holes in our newly installed tiles that would have to be filled. When we called Mark with this news he refused to accept any responsibility and said that he would reinstall the door but we would have to pay for 1/2 day labour for this service. We refused and are having another firm look after this.

When we deducted $70 for cost of client supplied grout and L trim, Mark insisted that this was to be customer supplied even though our contract stipulated “all tile to be grout” and “supply and install tile edging”. Rather than argue we paid him the extra $70.

This review is not based on personal emotions towards Mark or his employees. As we mentioned Michael’s work was good except for his failure to install the shower door properly. However their motto of DO IT ONCE DO IT RIGHT looks good on paper but is not followed through in real life.

Since the original review was posted, Mark told the glass person not to do the work for us because we didn't give him a positive review. we therefore had no choice but to downgrade his review to 0.

I cannot say enough good things about One Call Reno. Mark the owner and his staff are not only professional and courteous, they also do an amazing, totally amazing job. Mark is a contractor that really cares about his customers and wants us to be very happy with the job and the service.

I would highly recommend One Call Reno!

We were very happy when OneReno replaced 14 windows 9 years ago. They deserved 5/5. When I asked them now to honour their Lifetime warranty to fix some problems, they never responded. I can't do it myself because it requires their own special parts.

We have added a 3 pieces bathroom in our basement and we are very satisfied with the professionalism of this contractor. The installation included a shower enclosure with its base, a toilet with associated plumbing. The bathroom floor was raised by 1 1/2" to match the basement floor level and Mike did a fantastic job in laying out all the floor tiles and wall tiles in the shower. All that within one week at a reasonable price.

I would like to withdraw my comments and would not recommend this company to anyone. Please engage this company at your own risk. I have had to redo a number of things after they completed my basement renovations.

After researching a number of companies we chose One Call RENO to undertake a complete renovation of our basement and we are very pleased with our choice of contractor. Owner Mark Ginzburg assigned the project to Octavian who personally did the major portion of the work. The quality of the work was truly outstanding and the level of cooperation that we received from Mark and Octavian made the project a pleasant experience. It's been almost a year since the project was completed and we have not had a single complaint. We still marvel how Mark and Octavian transformed wasted space into beautiful usable living space. There always is a degree of apprehension in choosing a contractor especially for major work. One Call RENO was a good choice for us. Mark delivered on everything that he promised.

I am very happy with the landscaping job. The crew was super friendly and professional. They have added curb side appeal and great value to my house, I'm happy.

Job ran about a week past schedule due to rain, they were super apologetic about it and handled it well. Good communication.

Mark and his team did a great job with our basement. I was not only impressed with the quality of work but also how he completed the project well within the timelines he committed. I got my basement fully finished one week before I was expecting. Throughout the project, Mark and his team were willing to accommodate any requests or changes and was impressed with the quality of material that was used. I have already recommended One Call Reno to one of my friends who is now getting his basement finished through them as well. I will certainly recommend Mark for any of your home projects.

The company was very helpful and gave us the place where to pick out our tiles . They worked very cleanly to save our carpets, and furnishings. If we have more renovations we will probably call them again.