Plumbers Direct

I have used Plumbers Direct before and have always been impressed with their service and quality of work. This time, I just returned home from a week-long vacation to discover that our pipes had frozen in the lovely -20C weather we've been having. I left a message for Plumbers Direct and Peter called me back within an hour. Although he wouldn't be able to get to my house for 3-4 days due to dozens of others with similar or worse issues, he still took the time to walk me through what I could do on my own to solve the problem. I followed his advice and about 4 hours later, the pipe thawed. I thought this was a great example of going above and beyond to help someone out.