Found a window with rotted frame while cleaning this summer and was so afraid to start the process of replacing. We had a bad experience with another company 12 yrs ago and stopped replacing windows because of this. Northern Comfort understood my anxiety and make me feel a little bit comfortable. Josh & Jesse just left and I am super pleased! I didn't even need to vacuum and the new install is better than the original. We had an unusual install due to an elevator shaft in front of one side of window but they made it all look so easy!! Professional, competent, pleasant ..... I could rave on and on. We will definitely be getting more of our windows done without waiting for an emergency replacement - I will be recommending Northern Comfort to everyone. Still can't get over that I don't need to clean, fix, patch, paint.....nothing for me to do except sit and look out my new window!