I have worked with Northern Comfort for over 2 years on some of my major home renovation projects and have been a "triple repeat" customer now. They have always been very thorough in their communication, and in general, let me know what to expect. In particular, it is their installation team that has really made the difference - Darryl and his crew are top notch - they have done a great job on all of the projects. Recently, Darryl and Jay completed a garden door installtion, despite the fact the weather was not co-operating greatly, but they fared through the whole day and got the job done. They were very careful to put plastic wrap in my house to protect my furniture and floors, and they vaccuumed everything up, and swept all outside affected areas as well. Darryl was very meticulous in the installation, and is able to think on his feet and come up with solutions when a slight alteration is required on site that might not have been anticipated during the pre-measurement phase. Overall, they are hardworking, friendly and reliable. Stephanie, who oversees the management and logistics for coordinating installation, was also great to deal with - a true customer focused individual. Dennis, my trusty saleman is also very honest and nice to work with and he was very accommodating dealing with my erratic work schedule. I highly recommend this professional company and crew.