Drainpro

Plumbing
Ottawa ON K2G 1G4
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Drainpro

Average customer rating:
9.8 10 (187 reviews)

Sort by

C. Dagenais from Ottawa
C. Dagenais from Ottawa
1 review Ottawa, ON
10/10

plumbing

Excellent service and I appreciate it. Tyler was extremely pleasant and helpful and went above and beyond good service and yes, I would recommend Drainpro to my family and closest friends. I am extremely satisfied with this company.

Approximate cost of services:
$111.87
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for the great feedback

cheryl from Ottawa
cheryl from Ottawa
1 review Ottawa, ON
10/10

Bathroom Reno

I called Drainpro when we needed a bathroom Reno done. Their response was immediate. The quote was extremely reasonable and they came the next day. The work was professional and quick. When we had a few problems, they came immediately and resolved them to our complete satisfaction.

Approximate cost of services:
$800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for your review Cheryl.

Sharon Dunlop from Ottawa
Sharon Dunlop from Ottawa
1 review Ottawa, ON
10/10

leaking pipe

Service was on time, thorough and professional. I have an old house with old plumbing. There is always something going wrong. I felt that the work with my leaking tap and pipes was done well and for a good price. I would recommend Matt to anyone.

Approximate cost of services:
$260.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Nice to hear we were able to help Sharon, please let us know if you require plumbing services in the future. Thanks for the review

Nadia Laham from Ottawa
Nadia Laham from Ottawa
1 review Ottawa, ON
10/10

Purging/Cleaning Main Sewer

I strongly recommend DrainPro to anybody that requires plumbing work, whether it is main sewer cleaning, drain installation, etc. I have used DrainPro for several years and they always resolved the problem, in a courteous, professional, cost effective and timely way. I will use their services again.

Approximate cost of services:
$900.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for the great feedback Nadia

Ernest Ruppenthal from Ottawa
Ernest Ruppenthal from Ottawa
1 review Ottawa, ON
10/10

Plumbing for kitchen reno

Prep and final plumbing for a kitchen reno. Installed an Ikea faucet on granite countertop, water lines and drainage for sink and dishwasher. Friendly installer. On time. Cost estimate was right on. No issues. Everything works great.

Approximate cost of services:
$745.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for you review Ernest

Michelle
Michelle
3 reviews Ottawa, ON
10/10

Stack repair

Water leak in rec room. I was recommended to DrainPro. They responded in a timely fashion and came during the hours they promised. They checked out the problem and fixed it within the appointment. Very friendly as well.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Nice to hear we were able to help Michelle, please let us know if you require plumbing services in the future. Thanks for the review

Carol Wills from Ottawa
Carol Wills from Ottawa
1 review Ottawa, ON
10/10

fixing a plumbing problem

I received excellent service . Mat Quaile from Drainpro was at my home within 3 hours of my calling.The work was preformed quickly and efficiently. Mat was pleasant and professional

Approximate cost of services:
$360.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for your review Carol

Tom Sinclair from Ottawa
Tom Sinclair from Ottawa
1 review Ottawa, ON
10/10

Clean blocked main sewer pipe

Tyler arrived within 1.5 hours of my initial call. He was highly professional and courteous and quickly assessed the situation and used a camera to locate the problem - tree roots. With Tim's help the roots were removed, the pipe was cleaned and flushed for the entire 77 feet to the main sewer. The pipe was tested pipe to ensure that it was flowing freely. All work was done efficiently, the same day and as quoted. Tyler's positive demeanor was so refreshing even with a very challenging project with the offsets in the line. I couldn't be happier to have called Drain Pro.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Nice to hear we were able to help Mr. Sinclair, please let us know if you require plumbing services in the future. Thanks for the review.

craig fowler from Carp
craig fowler from Carp
2 reviews Carp, ON
10/10

Sump Pump Inspection and Replacement

For peace of mind I wanted to have my sump pump and battery back up system inspected. I called DrainPro based upon the high rating on HomeStars and was not disappointed. Their customer service was outstanding and they had a technician/plumber (Tyler) at my place that afternoon. Tyler was quite knowledgeable and it was apparent he had numerous years of experience. He inspected the sump pump and battery back up quickly and noticed that the check valve in the battery back up pump was not working. I was so impressed with his workmanship and friendly attitude, I decided to replace the sump pump (as well) - as it was a few years old. Tyler returned a few days later and installed the new sump pump and rectified the check valve issue. The work was done quickly and the system works well. I was very impressed with his professionalism and would not hesitate to contact DrainPro for any future plumbing issues. It is nice to deal with such a personable company.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Nothing
Any advice to offer fellow homeowners facing a similar project?
Do not hesitate in calling DrainPro!
Was this review helpful?
Company Response

Thank you so much for your review Craig, we really appreciate it! Please let us know if there is anything else we can do to help in the future.

Cindy MacMillan from Ottawa
Cindy MacMillan from Ottawa
11 reviews Ottawa, ON
10/10

Frozen Sump Pumps

My sump pump lines were frozen in January. DrainPro came and examined. I decided to wait for spring. Melting snow & rain caused an emergency situation in early April. DrainPro responded promptly and honored the original estimate even though it was Good Friday. They were wonderful, fixed the problem, explained everything and provided a preventative maintenance plan for next year. They could have taken advantage of someone in a dire situation but didn't. I highly recommend this company. Special thanks to Tyler Quaile. They did other general plumbing work in the bathroom/basement that was also done to my complete satisfaction.

Approximate cost of services:
$450.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Many thanks for your wonderful review! We appreciate you taking the time to do this for us. We hope to be of service to you in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainpro

At DRAINPRO, our goal is to deliver the best possible service every time. We've built our reputation on being friendly and professional with every single customer. We're a local Ottawa plumber, committed to getting the job right the first time, every time.

Call us today for all of your plumbing needs! Or visit us at www.drainproottawa.ca

CATEGORIES
Plumbing and Drain Services
SERVICES
Toilet, faucet or sink repairs. Dishwasher and washing machine plumbing repairs. Blocked sewers and pipes. Water line repairs. Frozen pipes. Electric water heaters. Sump pump and sewage pump repairs. Floor drain repairs. Video inspections
BRANDS
American Standard, Gerber, Delta, Moen
SPECIALITIES
Sinks, Toilets, Tubs and Drains
WEBSITE
http://www.drainproottawa.ca
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-Transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One Year plus Manufacturers
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.