Cabinet resurfacing and countertop install
Kitchen & Bathroom - Cabinets & Design review in
Burlington
Great sales job, lots of sincerity and down-home "we look after our customers" right up until the contract is signed, Things change after that especially if there are any issues with the project. This job took WAY longer than we were told (installers were here late into the nights and over a holiday weekend). Very disruptive. Damaged our kitchen floor. When we documented our issues complete with pictures, we got excuses and rationalizations. "You told us you were going to replace the floor, so it's OK that we damaged it" was the basic message. Sad really. I would not recommend CRS.
- Approximate cost of services:
- $14,000.00
- What could this company do to improve their services?
- schedule better; actually LISTEN to the customer and RESOLVE their issues -- don't try to explain away the problem.
- Any advice to offer fellow homeowners facing a similar project?
- watch them like a hawk; insist on sticking the agreed timelines; check everything before you hand over that final cheque -- it's the last time you'll see them!
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