Reviews

10/10

Can’t say enough about the quality and speed of their service. I had a problem that needed to be checked out and phoned to book an appointment. I thought I would see if another service provider could come sooner so made a few phone calls. By the time I was calling Atlas to confirm the booking, their guy arrived — literally while I was on the phone with them! Kyle was in and out in about 30 minutes and we are relieved that our furnace is functioning as it should. He even recommended ways to reduce the costs of service through their service plan! Simply awesome!

Approximate cost of services:
$150.00
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Company Response

Thank you for the great review of Kyle and AtlasCare. Our service plan is excellent for customers and getting to your home to fix your furnace as quickly as possible is key.

1/10

Great sales job, lots of sincerity and down-home "we look after our customers" right up until the contract is signed, Things change after that especially if there are any issues with the project. This job took WAY longer than we were told (installers were here late into the nights and over a holiday weekend). Very disruptive. Damaged our kitchen floor. When we documented our issues complete with pictures, we got excuses and rationalizations. "You told us you were going to replace the floor, so it's OK that we damaged it" was the basic message. Sad really. I would not recommend CRS.

Approximate cost of services:
$14,000.00
What could this company do to improve their services?
schedule better; actually LISTEN to the customer and RESOLVE their issues -- don't try to explain away the problem.
Any advice to offer fellow homeowners facing a similar project?
watch them like a hawk; insist on sticking the agreed timelines; check everything before you hand over that final cheque -- it's the last time you'll see them!
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