Precision Gutters Ltd.

This company will quote reasonably and tell you what you want to hear but in real life if they say a week then it's 4 weeks and with Donnie in scheduling will not respond to calls , Also when they did actually show up they did not do half the stuff we wanted

I first used this companies services a few years ago after heavy snow broke one of the clips attached to the gutters. Since then, I have used them to seal corner leaks as well as cleaning inside and out. Most recently was last month to repair another clip (different area than before) and check for any clogged down spout openings. I have always found them to have great customer service and the work done well in a reasonable amount of time.

gutters ok but they tore a hole in our lawn with ladder,had hoses thrown on our garden plants[which broke several] and left more than 30 screws sprinkled on the lawn which i had to pick up and last year had an expensive item go missing from our porch[i dont think they took it per se,but probably knocked it off the porch and hid it

Although the work was ok in the end, the customer service was appalling. They installed new gutters, leafguards, and downpipes. Their pricing was a little higher than the other quotes but I liked the product they had so I went with them. They arrived on time were courteous and friendly, the job appeared to be well done, and they left the place clean and tidy. Unfortunately the dayafter the installation I noticed a leak. I emailed the company, but there was no reply. A week later, an invoice arrived for work completed, to which I replied with a video showing the leak and asking them to come and fix it as the work was not complete until the gutters were functioning properly. No reply. I contacted them again and finally they said they would come out that week, but they were a no show. I called saying no one came and they wanted to know how I knew since it hadn't rained. I explained that I hosed the roof and found that the gutter was still leaking and that I would not be paying the bill until the gutters were fully functional. They said since I had a ten year warranty I should feel ok about paying. I explained that paying them would be akin to saying it was ok to be shuffled to the back of the line. Then they said that by law I was obliged to pay 90% as the job was 90% complete and that I could withhold 10% as it was only 10% incomplete. I ended the conversation saying that I was not paying until the gutters were fully functional and that the warranty should be for problems that arise afterwards, not to fix a faulty installation.

Their contract states clearly that payment is due upon completion, not per percentage complete. They made a simple one day job into something stressful that stretched into 3 weeks, I would not wish them on my worst enemy.

Gutter Repair was OK but the crew should have been more careful and the management exhibited poor attitude. They seem to think they are a big player and that customers need them more than they need your money.

I first contacted this co to replace the downspouts. Donnie gave me a quote and they completed the work to my complete satisfaction. Since then we have developed a leak in the hidden
Gutter system. Trevor has repaired this for me. In both cases I found these employees as well as the others from Precision who have attended to my issues to be very credible and all of the work has been done to my complete satisfaction. What is more important to me is the after sale service provided by this company at not additional cost to me when in fact there could have been a cost. I would not hesitate to recommend this company to anyone.

Trevor, from Precision Gutters visited my home to assess built in gutters that are clogged and overflowing, damaging facia. Because built in gutters are work intensive, company charged $150 for assessment. After Trevor was done, he advised that the "APP" style system, was not serviced by them. He then forwarded his report, to a 3rd party partner who performs work on APP systems. Then Trevor, had the $150 charge reimbursed, and suggested I use my $ towards the installer who would be doing the work. I wish I could have used this company, honest and professional!

RM from Langley.

This is just a little note of appreciation for a job well done. I was truly impressed with the young man, Marty, who installed our eaves. I was out when he arrived and got home around 11.30. This young man did not stop, no breaks, until he had completed the job around 1:45. He was very professional, courteous and polite. I noticed one of the corners was not quite straight, looked like it was slopping down some, he was working on the other corner in the front. Marty came down right away, looked at it and agreed that it was and moved his ladder back and said he'd try to push it up some. Worked, he straightened it perfectly. You must realize that we've had professionals here before, deck repairs, etc. and when I've noticed or said something that I wasn't satisfied with, they would make up some lame excuse that it was the structure or the way it was made to fit. I noticed Marty paid great attention to detail and had exceptional customer service skills. We will highly recommend your company and especially Marty. Thank you for a job well done. Please insure that he receives our gratitude.

Sincerely, Susan and Raymond