Boonstra Heating and Air Conditioning

During one of the hotest weekends in August '13 my central A/C stopped functioning. As I require air conditioning for health reasons I contacted Boonstra's/Burlington due to their policy of no extra charge for emergency service. Turned out the exiting 10 year old unit would only function marginally after the repair. Requested a quote for replacement which was provided a couple of days later and installation was scheduled for the next day. They had the entire system replaced (furnace & A/C) within 6 hours, were professional and did something the company I had hired to replace the A/C 10 years earlier--they totally cleaned up the work area AND took the time to demonstrate how to balance the flow and to correct a problem that has existed since moving into the house in '87; i.e. preventing having an icy cold basement during the cooling season. Great organization to deal with and have already recommended them to a neighbor who needed to replace his furnace.

I have been on the One Hour maintenance plan for several years and every time we have a technician out for our yearly tune up, they are always professional, courteous and assess and adjust our furnace to run in optimal conditions. My furnace is still running strong after 24 years. My neighbours who are not on a maintenance plan are on their 3rd furnace!!!!Couldn't be happier! Way to go One Hour!!!

Although fast and reliable Boonstra Burlington did not hold up to the standards I have seen in the past. Standard service call/tune-up turned into an expensive quote. Had 2 other companies quote and of course all were completely different. Asked Boonstra to come verify original quote and they would not come unless paid again and they would not stand up to the guarantee they offer. Find somebody else.

-they quick to repair original problem
-also very flexible in coming to visit at 8 pm to talk about possible replacement of 24 year old equipment
-they offered a no hassle quote, with no pressure to accept. We did, and the entire job was completed within a day
-I would highly recommend this company which has been around over 50 years

This is the second system we have purchased from boonstra one hour...so clearly we are very happy with them...chris set us up with the right system for our new home and cam and Daniel worked tirelessly to make it perfect...it's nice knowing we don't need to worry about hunting for a quality heating and cooling contractor...also ditched our rental hot water tank thankfully...we strongly recommend this company...ask for chris, he won't steer you wrong :)

Technician was very professional when he came to service my air conditioner. I was pleased with the sales call from Chris. He explained everything clearly and didn't try to oversell. The installers were polite, courteous, clean, on time and explained everything. Overall experience from the 2 technicians who serviced my furnace and AC to the sales rep to the installers was positive. Far superior to Reliance who I switched from.

I live in a three-storey townhouse with an air handler unit of the second floor. Everytime I put the AC on this summer, condensate would leak down through the walls and ceiling, destroying the paint and plaster. I called three other HVAC contactors, each one coming to assess the situation and turning around within the first five minutes, claiming they did not work on units like mine. I was very frustrated and discouraged. Then I called Boonstra's. A technician was sent out that day and quickly located the cause of the problem. He instructed me that I could replace the part the was causing the leak, or replace the entire AC system for a fraction of the cost more. Since the unit was over 15 years old, I decided to upgrade. A sales advisor, Chris, was out to the house later that day, told me how the unit would be replaced and provided me with a quote. A few days later, two installers arrived and had the new system installed and running in a matter of hours. Now I have a full fucntioning system that cools my house significantly better than the previous version, and I have no more leaking. I would like to thank Boonstra's, Chris, the installers and technician for making the experience easy and providing quality customer service. I would recommend Boonstra's to anyone in the Burlington area that has HVAC related issues. You will not be disappointed.

We have always had great service from boonstra, so when we needed a new system it was a no brainer to have them do it. We had a great visit from a qualified professional who not only got us then right system for our home, but also made some recommendations regarding the air quality which has been worth every penny. We will highly recommend boonstra to all our friends and family.

They were on time, very professional and pleasant. Scott explained everything that they were going to do and went over a check list at the end to ensure that nothing was forgotten. Chris was our sales person and he was honest and nice. I would highly recommend them!