Furnace and Air Conditioner Maintenance
I pay $22.54 per month for the maintenance package.
Boonstra technicians are always friendly and very thorough in their work. Today, Jeff, arrived in a timely fashion and discovered the problem with my furnace. Regular maintenance occurs every spring and fall to check both appliances. They contact me and make the appointment to fit my schedule.
I wrote the above review after the initial visit but since then I revoke it all! Communication was despicable. The parts were available one week after the visit but it was in the warehouse. I do not know why it could not have been delivered to bc the technician but it was not.. the warehouse is not open on Saturday but on Friday I was told they would have a technician pick it up from the warehouse and come to my house on Saturday. On Saturday I got a call that the part was not available for my appointment. I asked to speak to a manager snd he called but ip yo now have not received a call back re an upcoming visit. Absolutely unacceptable!!!
- Approximate cost of services:
- $22.00
- Company Response
Elaine, I'm sorry to hear your most recent experience with us was not a positive one. We know you have been a loyal client of ours, and we would like the chance to make this right. My name is Brad and I am the Operations Manager at Boonstra. I will be phoning you so we can discuss how we can fix this. In the meantime, if you have any other questions or concerns, please call us at 289-348-0401. Thank you!