When Alan heard over the phone what sounded--to us--like a waterfall in our basement, he assured us that nothing dire was occurring or imminent regarding the recently installed hot water heater. That same day, Jeff Petite arrived at our house to diagnose and replace the condensation pump. (Being in Richmond, with its high water table, our house does not have a floor drain in the basement.) He explained, with endearing honesty, that whereas
such pumps are supposed to last longer, they actually don't, which
made us feel slightly better about the cost of the replacement so
soon after the installation of the new hot water heater (which, naturally, had progressed 5 weeks past its warranty deadline before
dying suddenly one night, so we were out of luck getting a free
one--from the other company that had originally sold it to us). Anyway, Jeff went on to efficiently install a new condensation
pump. Throughout, he was pleasant, friendly, and professional. By the time he left, we felt calmed and once again glad that we have Ashton Service Group at our backs.
- Approximate cost of services:
- $470.00
- Company Response
Thank you for your review of Alan and Jeff It looks like you were pleased with your experience with our staff. Glad we were able to help with the condensation pump and you no longer hear the waterfall in your basement.