Lynne Davis in Richmond

505 Junk was the first hauling company that I contacted during my search. Email communications from Bebe were always fast, the information was clear, and her patience was immense. The company was sincerely interested in our hauling job, and a generous price range was provided based on the likely weight of the items on the list that I submitted. Alex and Brian loaded the stuff in under 20 minutes. The truck's embedded scale enables the customer to decide how much to send based on accumulating weight as items are added. Despite our feeling immense guilt about inflicting so much pure junk on the landfill even though we had already recycled everything possible at our local depot, this company has forged relationships with the transfer station and our local recycling depot such that we felt assured that they do the job right. Throughout our relationship, 505 Junk presented as very professional, highly efficient, environmentally conscious, and fairly priced. The staff that we engaged with were friendly, polite, and informative. We made the right choice, and are thrilled by our experience!

Two years ago after meticulous research, I chose Monkey Tree Services Ltd., an ISA Certified Arborist company, to rein in the trees on our residential property. This business is quickly responsive and hands-on from first contact through scope-of-work property visit and quotation to the day when the team arrives. How meticulous each crew member is, even twig by twig, in aiming for goals of appropriate shape and height whether evergreen hedge or flowering tree! They work efficiently, but don't rush. Surrounding gardens are undisturbed. Clean up: no sprig, leaf, or needle left behind. Monkey Tree Services is the company to choose for any arborist project, whether large and complex, a tree health check-up, annual cosmetic maintenance, whatever is needed; they’re experts. As soon as I press “send” on contacting them each year, I know that the work will be done at the right time, in the right way, and at the right price.

When Alan heard over the phone what sounded--to us--like a waterfall in our basement, he assured us that nothing dire was occurring or imminent regarding the recently installed hot water heater. That same day, Jeff Petite arrived at our house to diagnose and replace the condensation pump. (Being in Richmond, with its high water table, our house does not have a floor drain in the basement.) He explained, with endearing honesty, that whereas such pumps are supposed to last longer, they actually don't, which made us feel slightly better about the cost of the replacement so soon after the installation of the new hot water heater (which, naturally, had progressed 5 weeks past its warranty deadline before dying suddenly one night, so we were out of luck getting a free one--from the other company that had originally sold it to us). Anyway, Jeff went on to efficiently install a new condensation pump. Throughout, he was pleasant, friendly, and professional. By the time he left, we felt calmed and once again glad that we have Ashton Service Group at our backs.