Premier Pool Group

Premier Pool Group are great at what they do. They are very responsive and well organized which is hard to find for services like these. They are very honest and transparent. Having a pool is an added expense to one's lifestyle, therefore, it shouldn't be about the least expensive price, but about the quality of work, trust and overall execution.

I've been with premier pool group for a number of years.
Lenni is VERY knowledgeable and straight forward. Lenni gave me valuable information and options when I had to have my filtering system and pump changed. I've also purchased other equipment and supplies through them. Prices are very reasonable. Jodi is amazing. Both are very efficient and hard working !! Looking forward to many more years with them.

Lenni's knowledge and quality of work is next to none. He is quick and his pricing is also reasonable. I can't give him high enough marks in these two categories.

Lenni is a very personable guy and his company absolutely does good work at fair prices - really, I can't say enough about that and it is the number one reason we have tried to stick with him. Having said that, they have been unreliable in the past, particularly not showing up on the scheduled day or not showing up at all with no call or other communication.They did not show up for our scheduled 2014 opening this year and we were unable to contact them (Lenni's voice mail is always too full.) I do appreciate that they were very busy but please call to let the customer know what's going on. They did not invoice for the 2013 closing and my husband left many voice mails for Lenni trying to find out what happened but got no response. It was to the point that we thought maybe they had gone out of business.

We finally received an invoice for last year's work and thought we would take a chance with them again but, as stated, no one showed up to open the pool or even tried to contact us to say that they were running behind. We opened the pool ourselves and purchased a new heater and had it installed by some one else. We discovered a leak in the liner and, because we eventually received communication from Lenni apologizing for what had happened, we took a chance on him again, the leak was fixed satisfactorily. Out of loyalty we thought let's book our closing with them. To our surprise, we received an invoice by e-mail immediately upon booking and I just received a call from Sarah requesting credit card info before the work is actually done. Given the history of no show, late show and no communication I was very wary of paying up front (despite reassurances from Sarah that she would not charge before the workers were on my property.) I told her that it's not customary to pay for a service before receiving said service (do you pay for your restaurant meal before eating it or a haircut before the cut?) She stated that the company had many people who defaulted on payment. I can't help but wonder if those people are mad that Premier Pool Group didn't show up on time and then couldn't be contacted. I stated to Sarah that, given Premier's track record, perhaps she should be calling after the work is done and ensuring that 1) they actually came and 2) the work was satisfactory and THEN she should ask for credit card info. In the end, Sarah said that this is how they are doing business now and if I didn't like it, I was free to go elsewhere. She didn't seem to care that I would be posting this experience on Homestars either. So, really long story short, it's great that they have someone with whom the customer can communicate but it's not appropriate that they are charging up front before the service is provided given their track record. What assurances do I have that they will even show up?!!

LENNI, YOU MUST BE CONFUSING US WITH ANOTHER CLIENT!!! THE FACT IS THAT YOUR INVOICES WERE PAID ON TIME USUALLY WITHIN A WEEK OF ARRIVAL. WE TRIED TO CONTACT YOU REPEATEDLY TO ASK WHY WE HADN'T HEARD FROM YOU OR RECEIVED YOUR INVOICE FOR THE 2013 POOL CLOSING - REMEMBER, YOUR COMPANY DID NOT COMPLETE THE 2013 OPENING (WE HAVE THOSE EMAILS TOO,) WE HAD TO HIRE SOMEONE ELSE TO DO THAT. THE FACT IS THAT YOUR COMPANY IS DISORGANIZED AND UNABLE TO EITHER PROVIDE MUNDANE POOL SERVICE OR AN INVOICE IN A TIMELY FASHION (THOUGH, PERHAPS, THAT'S WHY YOU'VE HIRED SARAH? MAYBE IN THE FUTURE THIS WONT BE SO MUCH OF A PROBLEM?) I THINK OUR REVIEW OF YOUR COMPANY IS VERY FAIR - YES YOUR WORK IS GOOD, FAIRLY PRICED AND YOU'RE A GREAT GUY BUT YOUR RELIABILITY AND COMMUNICATION IS NOT. IN ORDER FOR THIS REVIEW TO BE PUBLISHED, WE PROVIDED HOMESTARS WITH A COPY OF AN EMAIL THREAD INITIATED BY YOU THAT CLEARLY SHOWS WE TRIED TO CONTACT YOU WITH NO SUCCESS. IN THAT EMAIL WE STATE THAT WE WERE RELIEVED TO HEAR FROM YOU BECAUSE WE WERE WORRIED THAT SOMETHING HAD HAPPENED. YOU STATE, AND I QUOTE, "Hello We're all good, don't know what happened there but thank you for the update, I did end up switching providers twice but kept the same number, may have deleted them when switching over and the "Porting Your Number" took forever with a few issues.When would you like to be scheduled in, I am sure your ready for some warm water and clear sunny day ahead." THERE IS NO MENTION OF ANY UNPAID BALANCE. THE FACT IS THAT WE HAVE PAID ALL OF THE INVOICES YOU'VE SENT IN A TIMELY FASHION BUT YOU WERE BUSY AND FOCUSED ON OPENING A STORE TO "BETTER SERVICE YOUR CUSTOMERS" AND FORGOT TO DO JUST THAT. GO AHEAD PAINT US AS DELINQUENT, BUT THE THE FACT IS THAT YOU NEITHER COMPLETED THE 2013 POOL OPENING NOR SHOWED UP ON THE SCHEDULED DAY THIS YEAR AND DID NOT PROVIDE ANY COMMUNICATION LETTING US KNOW THAT YOU WEREN'T COMING, EVEN WHEN WE MADE MULTIPLE ATTEMPTS TO CONTACT YOU. TWO OF OUR KIDS WERE HOME ON THE 9TH - THEY'RE BOTH ADULTS OVER AGE 19 AND ABLE TO PAY THEN AND THERE FOR THE SERVICE. YOU ONLY CONTACTED US AFTER WE POSTED A NEGATIVE REVIEW HERE. BTW, THIS CONTRADICTS YOUR EXPLANATION ON OUR OTHER REVIEW OF YOUR SERVICES AND IN THE EMAIL YOU SENT US AFTER WE POSTED THAT REVIEW (REMEMBER ALL OF THOSE UN-CLEARED FALLEN TREE BRANCHES THAT YOUR CREW WAS FORCED TO REMOVE BEFORE OPENING ALL OF THOSE OTHER POOLS?) YOU WERE THE ONE THAT MADE CONTACT WITH US EACH YEAR, NOT THE OTHER WAY AROUND AND, FOR THE RECORD, WE'VE NEVER PAID FOR ANY SERVICE PROVIDED BY ANY COMPANY BY POST DATED CHEQUE - ALWAYS CREDIT CARD, CASH OR A CURRENTLY DATED CHEQUE AND WE HAVE WORKED WITH OTHER HOMESTARS RATED BUSINESSES WITH NO ISSUES ON EITHER SIDE. MY HUSBAND WORKS IN ADVERTISING AND OFTEN QUOTES THIS STATISTIC "FOR EVERY ONE PERSON THAT COMPLAINS THERE ARE TWENTY SIX OTHERS THAT WANT TO BUT DON'T." A SMART BUSINESS TAKES A NEGATIVE REVIEW AND USES IT TO IMPROVE THEIR SERVICE NOT ATTACK THE CUSTOMER. THERE IS ANOTHER NEGATIVE HOMESTARS REVIEW OF PREMIER POOL GROUP AND YOU USED THE SAME TACTICS IN RESPONSE TO THAT ONE - ATTACK THE CUSTOMER RATHER THAN ADMIT THAT YOU DROPPED THE BALL. INITIALLY I TENDED TO THINK THAT THAT REVIEW WAS NOT TRUE BUT AFTER SEEING YOUR RESPONSE TO OURS, I HAVE NO DOUBT THAT THAT CUSTOMER IS TELLING THE TRUTH. LENNI, BILL AND I TRULY WISH YOU GREAT SUCCESS WITH YOUR NEW BUSINESS VENTURE AND HOPE THAT YOU AND YOUR FAMILY ARE GRACED WITH HEALTH, HAPPINESS AND GOOD FORTUNE. PLEASE USE THIS REVIEW AS IT WAS MEANT TO BE - A WAY TO EXAMINE HOW YOU DO BUSINESS AND IMPROVE AND GROW. AS A NOD TO YOUR MORE THAN SATISFACTORY PAST SERVICES, I'VE INCREASED THE STAR RATING TO FIVE AND I HONESTLY THINK THAT THE SERVICE YOU PROVIDE FOR LARGE AND COMPLEX JOBS IS SECOND TO NONE AND YOU AND YOUR CREW ARE REALLY ABLE TO OFFER INNOVATIVE SOLUTIONS TO PROBLEMS, NO ONE SHOULD HESITATE TO USE PREMIER POOL GROUP FOR THESE TYPES OF JOBS! BUT I WOULD NOT BE ABLE TO RECOMMEND THIS COMPANY FOR MUNDANE POOL JOBS SUCH AS OPENINGS AND CLOSINGS AS THAT IS WHERE THEY FALL DOWN. AGAIN, I'M NOT WILLING TO PAY IN ADVANCE WHEN I CAN'T BE SURE THAT THE COMPANY WILL SHOW UP.

We contacted Premier Pool Group based on HomeStars feedback and were not disappointed. Lenni and Jodi came out to check the scope of the work required. We purchased the home Nov. 29, 13 and as part of the purchase agreement had to have the pool opened and functioning by May 31, 14. Jodi came out on May 1 to open the pool. She was punctual, friendly and professional. By mid May, once the pool was open and running we decided upon a new Hayward 300,000 btu heater to replace the old rusty beast left here. We doubled the sand filter size due to the existing one being way to small for a pool of this size and bought a new pump. While having this done we decided on a salt water conversion, which turned out to be what of the smartest decisions we made. This is worth every penny. This system combined with a robot cleaner has made this pool virtually maintenance free. We have had a fantastic summer enjoying the pool, rather than working on it thanks to the suggestions of Lenni and Jodi. We will be replacing the liner in the near future and will definitely be calling Premier Pool Group again for this work to be done. We highly recommend Lennie and Jodi to anyone looking for a qualified company that cares.

One call was all it took; Lenni and Jodie were onsite on the day of my call for assistance as we were opening the pool and quickly found that the filter needed to be replaced. They had the filter replaced the next day, offered plenty of guidance on how to maintain the pool and even came back the next day to ensure that the filter and connections were working properly. Exceptional customer service and a great attitude - I'd highly recommend Premier.

After dealing with several pool companies over the years it was a pleasant surprise to find this website and help narrow down who we should deal with. We spoke to a few contractors and were happy to meet Premier Pool Group. I spoke with Sara at the office whom scheduled an appointment with Lenni & Jodie in the evening as we are not home until after 7pm on most days. They provided us a detailed quote on doing a complete renovation of our pool and adding stairs into the pool along with a new liner, LED lights, and new equipment that is more energy efficient thean what we've been using the past years. We also had them install new concrete coping around the pool with a banner edge and new stone work. It looks like a million dollars again. What we wanted was someone whom is a one person do it all kinda company so that we could get everyone on the same page. We couldn't get anyone to install new trees and plants so Premier took care of that for us also. We are so happy to have found this website and to have also found Lenni and his wonderful team of experienced pool technicians whom gave our old pool a new look and is now much more user friendly as we are getting older. We look forward to having Premier Pool Group service our pool from now on and we would highly recommend them. Good service doesn't come cheap and these guys go beyond your expectations. I have even had a few questions about the new equpiment and sent Lenni & Jodie a text message and they reply within reason. I can understand how busy pool companies are during the summer and really appreciate the time these guy took to make sure we were on budget and within our scheduled time frame to complete the job.

I had a new liner put in end of season 2013. I was surprised when I had a different company open my pool because Lenni could not understand that I wanted my pool opened by May long weekend. The other issue was when the pool was opened by someone else Lenni did not cut the whole for the skimmer. It took a couple of days to get him to come and cut out the whole for the skimmer. The plate that was broken, he did replace with a new plate. He just put on the broken one. Very unprofessional. I would not recommend him.

Best pool company my wife and I have ever dealt with. We have had a pool for over 30 years and we have dealt with a lot of poor pool company's. Lenni and Jodi are true professionals and really no there stuff. we are so happy in finding them and will maintain there services for years to come.
Vince & Louise Sisca

2nd year using Lenni, Jodi and team and continue to be very happy with their service. This year on top of opening the pool they also replaced my 9 year old pump and filter. Very happy with the quality of their work.

Lenni is very helpful and has helped my avoid un-needed repairs. He's very honest to his customers to ensure they understand exactly what's happening.

As with any good pool company, Premier is very busy and sometimes do not respond to messages immediately. However, in the times my messages were more urgent, they responded quickly.

Looking forward to trouble-free 2014!