Olga Cardinal from Brampton

When writing a review we feel it is necessary to give a full explanation of the entire story. One of our clients referred Micheal & Olga to Premier Pool Group last August 2013 where we were asked to find a leak in their pool. During the leak detection we found the equipment was installed incorrectly using a mix of plumbing pieces which do not belong on pool equipment and silicon and electrical tapes wrapped around every port that was dripping not to mention electrical that was installed incorrectly and illegally. During the leak detection we also found that 2 sets of the 4 screw on the return face plates had been intentionally loosened to the point where the screws were sticking out and barely secure, also during the leak test there was several holes in the liner in the deep end of the pool. Someone had intentionally damaged this pool beyond repair. They had asked us to write a quote to repair everything so they could submit it to their insurance company. A week later we received a call from them to replace the liner only as their insurance company was no going to cover any of the damage. During the draining process of the pool so we could replace the liner, Jodie found Olga' missing wedding ring in the main drain of the pool & gladly retuned it to Olga. We replaced the liner at the end of September and explained to them that the skimmer faceplate needed to be changed also but no suppliers had that particular skimmer part in stock nor did they have a set of gaskets for it as it was the end of the season. We explained to them this can be installed in the spring without issue, Lenni even kept the old skimmer on his dash of his truck all winter as to not lose it and as his reminder to find the new one. At the beginning of the 2014 season, we had opened our new retail store in March & April 2014, the 2014 season got off to a slow start as it was still cold and snowing. During this time both Micheal & Olga contacted us in with replacing their pool equipment. We invited them to the store before it was open and ready and sat down with them to go over all the energy saving equipment available for their pool and their budget. After several changes back and forth with them requesting changes to quotes, rather than simply selling them the equipment they requested, we also sent 3 of our different licensed electricians to go look at their hydro to ensure they will not exceed their budget last minute. They were not happy with the quotes from the electrical trades, so once again we sent up a client of ours how is also a Master Electrician, and he confirmed that the equipment they wanted would not work with their current electrical set up. To our surprise even our master electrician was on the site within 30 minutes of calling him to see what was needed to make sure they could get what they requested without the additional cost associated with their request. As for opening their pool it was agreed in person that it would be done during the equipment replacement, not before hand, nor did they set any actual date for the opening, nor pay in advance for the opening which is also why the pool was never opened, they simply just let us know they wanted it opened. With the many changes and several hours spent talking with them in person and over the phone during the beginning of the season not once was there a set date, also when they called about the missing skimmer face plate and asked when can we install it, we reminded them it was in the truck still and they asked us to put it back on as is, the old used cracked one as they explained in the review We are sorry that you did not find our services helpful. To have a pool opening by a certain time is difficulty when it is a time when everyone wants a pool opened, especially when the season doesn't get started until mid May when the norm is March and April. We try to accommodated as best as we can. We hope that you have a great summer season and that your new pool guy exceeds your expectations.