Elite Appliance Service – Toronto

Appliance Repair
Toronto ON M6A 2X7
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Write a Review

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HomeStars
Appliance Repair
Elite Appliance Service – Toronto
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81%

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Reviews by rating (past 12 months)

Reviews for Elite Appliance Service – Toronto

Average customer rating:
9.2 10 (1583 reviews)

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Private User
Private User
Private User reviews Old Toronto, ON
0/10

angry technician damaged the dishwasher on purpose

I paid for the quote ($185) and the new hose ($64). When the technician Linus came, he installed a new hose, and apparently there was more to pay. The technician did not make it for the afternoon appointment, and I had to go to work in the evening. An elderly, 90 y.o. gentelmen was left to accomodate the visit.
After the technician installed the hose, they were not able to contact me right of way for payment. The technician called his supervisor, "Ryan" and with his agreement maliciously damaged the dishwasher. He pulled it out and did something in the back, so that it no longer works.
The elderly neighbour was not able physically defend our property and was not able to call the police fast enough. I contacted the company, but they took no action and did not follow up.

Approximate cost of services:
$250.00
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Company Response

Good Afternoon, your case is familiar to my service manager whom tried calling one phone number no answer, the other an elderly gentleman answered and said call back next week. We do not damage appliances, we were unfortunately not able to successfully contact you to collect the remaining fees for the service call as agreed upon and the tech was unable to complete the repair due to such.

Leo
Leo
1 review Markham, ON
10/10

Fridge repair

Great service! They called 15-20min before arrival, arrived on time, fixed the issue really quickly and that was it. Professional and polite as well.
work order number :558152

Approximate cost of services:
$10.00
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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided.

Dave Hembruff
Dave Hembruff
1 review Barrie, ON
10/10

Work Order 556374 Washer Repair

Fast reliable service reasonable !
Fixed our washer lid and settings on an LG washing machine. Knowledgeable service technician.

Approximate cost of services:
$75.00
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Company Response

Thank you for taking the time to post your experience with us, we appreciate it.

Private User
Private User
Private User reviews London, ON
2/10

Complete Waste of Time

Who would pay more for a repair than the product is worth? The estimate cost $173 for 15 minutes of time and I was charged $14.95 for them to travel 2.3 kilometers to my house. I wish the person on the phone could have answered any of my questions before I wasted my money to get a ridiculous estimate of $2213.05 when I could buy a new beverage centre for less than that. The part itself is only $315. Get your facts before you waste your money.

Approximate cost of services:
$2,215.00
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Company Response

We take every piece of feedback seriously and are committed to providing exceptional service. After a thorough search of our customer records, we regret to inform you that we have no record of providing service to you. Additionally, your review is missing a work order number, which is a standard reference we provide to all our customers at the point of booking service. To ensure the authenticity of reviews and to address any issues effectively, it is essential for our customers to include their work order number in their feedback. If you have indeed used the services of Elite Appliance Service, please provide your work order number or contact us directly at 1-866-568-0355. We are dedicated to transparency and continuous improvement, and we welcome the chance to investigate and resolve any legitimate concerns you may have. We thank you for your understanding.

Sincerely,
Elite Appliance Service Team

Private User
Private User
Private User reviews Markham, ON
10/10

Fixing the tilted fridge door

Door of my new fridge is tilted. Technician explained clearly and tried his best to fix it.

Approximate cost of services:
$1.00
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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided.

EDesEllis in Toronto
EDesEllis in Toronto
1 review Mississauga, ON
10/10

Product Repair 557250

This repair was under my extended warranty. Repair person was polite and listen to our issues. We are please with the service and would use this company again. Everything was done very professionally.
557250

Approximate cost of services:
$150.00
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Company Response

Thank you for taking the time to post your experience with us, we appreciate it.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Excellent service

Excellent service from the time I booked the appointment to the service visit.
The technician was very clean, considerate and efficient!
Would definitely recommend them to my friends and family.
Ref work order number :555763

Approximate cost of services:
$400.00
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Company Response

That is great to hear we're happy that we were able to get your appliance up an running for you as quickly as possible. Thank you for choosing Elite Appliance Service.

Private User
Private User
Private User reviews Etobicoke, ON
10/10

fridge repair

He was very professional. He knows his subject very well, he was courteous and kind.

Reference Number: 9413568784

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to post your experience with us, we appreciate it.

Hp87
Hp87
1 review North York, ON
10/10

Very professional and knowledgeable services

Re: work order : 554982
Very happy with the repair! My washer dryer unit had a huge crack on the control panel, and so I was set up with for the repair within days. They were very knowledgeable, professional, and friendly. I would definitely use their services again!

Approximate cost of services:
$200.00
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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided. Your responses are vital in helping Elite Appliance to provide an experience that meets the highest standards of excellence.

Private User
Private User
Private User reviews Etobicoke, ON
10/10

Reference Ticket No. 47209044 Very good work done on my stove

Reference Ticket No. 47209044

They came to fix our stove and did a great job

Approximate cost of services:
$200.00
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Company Response

Thank you for sharing your experience with us. We're always so happy to hear back from our customers, your feedback is very valuable. Thank you for choosing Elite Appliance Service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Appliance Service – Toronto

Elite Appliance has been servicing home owners, appliance manufacturers and property management firms in Ontario for over 21 years. A combination of expertise, passion and a sense for great customer care has led the company to grow from its initial 2 employees to well over 50 while expanding from our ...
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