Elite Appliance Service – Toronto

Re: work order 181359
Telephone exchange was easy and efficient. Technician (Ben) arrived on time. Ben is quick and knowledgeable. He gave me some great tips to prolong the life of my appliances. Thanks, Elite!

Service was done in a professional manner - timely and effective. The service tech informed me of his ETA, arrived as promised, explained the work to be done, executed repair and left work site in good condition.

Elite Appliance Parts has very professional and polite employees. I would definitely refer them to my friends and use them again but hopefully my appliances wont give me anymore problems. My work order was 180339

Im very satisfied with the recent service done by elite appliances my work order # was 180392. the technician was very professional and made my microwave like new. thank you.

As always, the technician, Mike (Work Order number 181141), was great: on time, completed all the repairs quickly and effectively, was extremely courteous and professional. Overall, I am completely satisfied.
The booking of the appointment was expeditious and absolutely painless. The customer service representative quickly checked the status of my warranty and gave me a date of the appointment. An SMS the next day gave the exact time. Again, I am very satisfied with the process.

Repair technician was very professional. He took two trips, first to diagnose the issue and explained what was wrong. The 2nd trip he came back to install the broken part in less than 20 minutes.
Ref #4129782047

My work order #179560. The technician came and diagnosed the problem and gave me a quote. The good thing was there were no surprises. All long everything was as per agreement. They have a fixed price model and they only charge a fuel surcharge until the original problem is resolved. He took 2 trips, first to diagnose the issue other to install the necessary part. Also the technician was courteous and explained all aspects of the problem. Would recommend to others. Very reliable.

My stove top cracked and Samsung offered to cover it through Elite Appliance Service- a service I paid for when purchasing the warranty. Mike was our repairman and he was polite, professional and efficient. He replaced our parts and took all of the boxes/garbage and old parts back with him.

I was lucky that my mom was around and offered to be at my home as Elite confirms your 3 hour time window the day before. Somewhat of a hassle if I didn't have the help, but most service providers do this exact thing, so fair enough! All-in-all, a great service provided.

Ticket number - 4129930970

They are overpriced ($60 for the part and $240 for service) and it's impossible to get anyone on the phone. I was able to arrange the service call and had the part installed. However they were in such a rush to get out that my dishwasher wasn't reinstalled, just shoved back under the counter. The first time I loaded a couple of plates the machine tipped forward. A week later it's not fixed and I can't get anyone on the phone. I wish I'd bought another dishwasher that can be fixed by someone else.

Would not book an appointment in a time frame that worked for me. Unable to book time frame for a few days in advance, instead they give you a whole day and then can't confirm the appointment time until the day before. This kind of policy doesn't work for people that have jobs. Really pathetic how they handle call bookings. They work for themselves and do not work for the customer. LG should not use this contractor to carry out its warranty service, it gives the LG brand a bad name.