- Approximate cost of services:
- $15,000.00
This statement is false and likely just a fabricated claim to make the company look bad. Drytech does not do window replacements and has not done any for a very long time. When we did some in the past we used our own experienced carpenters and never encountered any complaints from any of our clients. It is unfortunate that there are people that would stoop to this kind of slander fabricating false claims.
We never saw this review until several months after the job was completed and were shocked at the harsh negative comments made. At the end of this job a complete inspection was done with the Strata members to ensure everyone was satisfied and then payment in full was finally made. Drytech was not even aware that there were any issues however, considering the main individual we had to deal with, it does not surprise us too much. This was a multi unit Strata complex with many decks and many different owners at multiple levels. It was nearly impossible to keep everyone happy and access to all the levels was also a challenge which delayed progress on the job. There was also a problem getting paid and for this reason we could not contiune working causing further delays. Eveyone knows working for a Strata is complex and full of challenges to put it mildly. All it takes is for one person to get their nose out of joint and the result is a review like this which is inacurate and inflated way out of proportion. This job was a referral from a happy Drytech customer and we did a good job and also gave them a discounted rate because of the referral. When you look at some of the words used in this review it is not hard to realize that it was written by someone who is being very unreasonable. We feel bad that this person has written such negative comments because we did a beautiful job and most of the owners were very polite to our workers and happy to receive a luxurious lifetime deck membrane. We know exactly who wrote this review and we knew there was no way we could satisfy her right from the beginning of the project. Thus the saying "You can please some of the people all of the time, and all of the people some of the time, but not all of the people all of the time". This certainly is the case when working with most of the multi unit Strata councils !
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If you carefully read this email it will become obvious that it is vindictive and exaggerated way out of proportion. The client chose Drytech for all the right reasons but when you do not pay for the work completed then the work stops and problems begin. The job entailed re-building a large sun deck for the client. Eventually all of our workers and sub trades refused to return to the job because the clients frustrated everyone and were impossible to deal with, thus all the delays. In this instance, the biggest issue for Drytech was that the clients refused to any more money regardless of what we did for them. Eventually Ken (the owner) had to intervene and he met with the clients to address their concerns and identify the reasons why they refused to pay. Drytech was trying to collect over $20,000 for a $40,000 sun deck job that was completed. It quickly became evident that the client never intended to pay any more money so Drytech was forced to set up an arbitration session to resolve this impossible situation. In the end the arbitrator forced the clients to pay a considerable amount of money but Drytech was still out of pocket a lot of funds. This was a client from hell and it seems that every few years a client like this surfaces and thinks they can get out of paying their bill by fabricating phony excuses. Drytech is a reputable established company in Vancouver and we did not grow and become a very successful company by treating clients poorly. So when you look at this review you need to read between the lines. Yes, there are some bad companies out there but there are just as many bad clients. Drytech tries to please everyone but sometimes this is an impossible task when clients try to get out of paying money that is rightfully due. You can see from our other reviews that we have a lot of very happy clients which depicts a true picture of Drytech Construction Ltd. Thanks for taking the time to read this honest and accurate response to a totally inaccurate review.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.