We came home to a freezing cold house after the fall temperatures dropped this weekend and had no idea why our furnace wasn't kicking on. We are new homeowners with a practically brand-new furnace (2010) and the unit was working fine last winter, so we were stumped. On top of that, the local dealer who originally installed the furnace had gone bankrupt, so we had to find another local dealer through the manufacturer's website, and Convertible Air was one of them.
Before even asking me where we lived or telling me what their availability was like for service calls, the gentleman I spoke to at Convertible tried to solve our problem over the phone by going through simple trouble-shooting first, like suggesting to check the battery in the thermostat OR making sure the "light switch" (found on the ceiling) in the furnace room/near the furnace was on. This was a switch that seemed to "go nowhere" and had accidentally been switched off during our washer/dryer installation - so as soon as we switched that back on,...ta da!!!! We now have heat! And, thanks to the thoughtful and kind advice from Convertible Air, NO unnecessary service-call fee to pay!!
Thank you again, Convertible - you made this young couple's day!!
Tanya & Dragan, Toronto Birchcliff
- Approximate cost of services:
- $0.00