This is the first time I am posting a review about a company. I usually do not have time to post reviews but my experience was so horrible that I thought this was necessary. I had home pro come to my house for a chimney cleaning but after checking their website that lists animal proofing as a service they provide, I asked them to investigate an animal problem we were having. I was charged $630 for "animal proofing" that was completed. Bill assured me that there was no way the animal would get back into the house and if I had a problem to call him. I heard animal sounds a few days later and when I called home pro, all they could say was that there is no warranty on animal proofing. I told them I wanted someone to come and investigate and they gave me an appointment for a week later because they were "too busy". No one showed up for the appointment and I didn't receive a phone call from home pro about rescheduling. I called a few times to reschedule and they did not call me back with an appointment. After numerous attempts to get an appointment (at this point it was 3 weeks from the time the initial animal proofing was done), I got very upset and finally spoke to Scott at home pro. I felt that Scott was rude and unprofessional. He said they did not have to come back to investigate the animal issue because there is no warranty and that it was a "courtesy". I told him that I paid $630 for animal proofing that clearly didn't work. I also told him that I am a lawyer and that this was unacceptable and that if I didn't get my money back that I would pursue legal action against the company and his response was "go ahead, we will not pay you back and you know how hard it is to collect the judgment." I was shocked by his response and quickly realized that Scott was not going to help me and called another company to address the animal problem. The other company came the same day I called and quickly and accurately identified the entry point of the squirrels that was missed by home pro. They also charged a lot less than what home pro charged me. It is clear that home pro does not care about customer satisfaction after they get paid. I gave them ample opportunity to rectify the situation but they clearly did not think it was a priority. I have never been treated so poorly by a home services company and I do not believe that Home Pro should list animal services on their website.
- Approximate cost of services:
- $630.00