We hired Marble Renewal to restore our slate vestibule floor. The floor looks no different than before it was cleaned. Had I known, when the floor was initially viewed for an estimate, that there was not much chance of the stain coming out, I would not have proceeded with the work. The estimator did not discuss this possiblilty. Frankly, I could have ripped the floor out and replaced it with tile for not much more than the cleaning charge. As I was hiring a company whose expertice is floor cleaning, I expected results superior to what would have resulted had I done the cleaning myself. Their website claims that with their cutting-edge restoration techniques, they can completely rejuvenate your surfaces, returning them to their original, factory-finish condition. This was not the result we experienced.
- Approximate cost of services:
- $0.00
- Company Response
Hey Sue,
You are correct in stating the facts. We were unable to remove the stains.
Our methods and techniques are innovative and progressive, however we were not able to meet our own expectation on your floor, hence we did not charge you.
Dave.