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Pacifica Gates

Fences & Gates
Langley BC V3A 1N3
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HomeStars  >  Fences & Gates in Langley  >  Pacifica Gates   >  Customer service leaves something to be desired
Private User
Private User
Private User reviews Surrey, BC

First Review

1/10

Customer service leaves something to be desired

We hired Pacifica Gates to build a new gate for our property. I have to say we are pleased with the final product as it looks great and turned out exactly how it was promised. However the service was terrible. It took a lot of nagging and withholding payment to get the job completed and it was finished much later than promised (several months late). There has been zero follow-up service; we have attempted to get Peter to come service our gate for repairs and he has not returned any of our calls or emails. We've had to get another gate company to repair our gate even though it is still on warranty. I'm guessing this is a case of taking on more work than they can handle, but Pacifica Gates is in need of customer service improvement.

Approximate cost of services:
$25,000.00
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