Appliance Healer

Great service.
My machine is over 12 years old and many places refused to service it. Sam took it and fixed it within a week (a bit of a line up) but still reasonable wait time. I was happy with the service. Although my machine is a bit old, Sam has assured me that this machine is a high quality machine and worth fixing it. Now, working like brand new. He also descaled it for me for free. Very good service. I would highly recommend it.

Brought our SMEG toaster to be repaired. It was diagnosed as needing a new element. After paying $80 to replace the element the toaster experienced the same problem a month later. Brought it back only to find out that Samson tinkered with the toaster but NEVER replaced the element as he had claimed a month earlier. He had to come clean because SMEG does not sell replacement parts so he couldn't have replaced the part. When I asked him about this, he became defensive and proceeded to tell me that he mixed up our toaster with another one that he had repaired. He claimed he was confused due to lack of sleep repairing so many machines. Samson was not confused when he charged $80 for a repair he never did. He also promised to send a video of the repair he claimed to have done. That video was never forwarded to us. He refunded only $35 of the $80. A month later, I have a broken toaster and I am out $45. BEWARE. I will also send a complaint to the Better Business Bureau.

Great people, great service. Speaking to companies to try and get a quote on this was painful. In the end, they were the only company I felt really confident about. They knew what I needed, and were quick to respond with accurate information about what was involved. They gave me a quote and stuck to it. I also loved the fact that – because the mixer would look essentially the same once it was fixed – they sent me photos of the work in progress. And, they're generally just super nice people. 10/10.

Speedy, knowledgeable and super friendly service! My dishwasher was on the fritz, Samson returned my call and arranged an appointment for the next day. Arrived promptly, assessed my poor machine, fixed one initial issue and proceeded to walk me through the whole process, including an extra lesson in how to clean the dishwasher of debris, so I could do it myself in the future. All was looking resolved, they put on their coats to go, and up popped another issue! They took off their coats and went straight back to work...amazing service and my dishwasher is back to normal. Wouldn't hesitate to recommend them fully!

Samson and Teena came right on time. Very quickly, they were able to show and explain to me what was causing our problem. They explained what would be involved with a repair. But they also explained that in view of the age of the fridge, paying for the parts and labour for the repair might not be a good investment. I was pleased with the careful explanation and honest assessment. I would not hesitate to call Appliance Healer again

I have no reservations at all about recommending them. They kept my ancient washing machine running for seven years and it was still working well when I moved into a new house. Prompt, courteous and fast. And two if the loveliest people. If you need an appliance fixed, call them. They've also been great with my mother's dishwasher. And they tell it how it is. No BS.

Sam and Tinna are a lovely, courteous husband and wife team. They came promptly, quickly identified the problem with our dryer and fixed it at a reasonable rate. No surprise or extra fee, plus Sam kindly cleaned the lint form the dryer and vent. They were a pleasure to deal with and I am happy to recommend them.

I have known Sam and Kristina for at least four or maybe more years. They are expert appliance technicians.. Samson has never had a problem diagnosing and then fixing the problem whether it was the fridge, the washer or more recently the dishwasher. Aside from their expertize, they are lovely people, warm, friendly and caring about their customers. They come as quickly as they can and in the event they are late, they will call to advise. Their prices are very reasonable and they stand behind their work. I think Sam and Kristina who helps him on site but also does their billing and bookkeeping, are the best appliance technicians I've ever experienced and I strongly recommend them.

FH

Had a pleasant repair experience with Sam in the past, so hired him again for a washing machine that wasn't draining properly. Sam and Tinna came on schedule, for which they get they get that one star. Were in and out in 15 minutes, took pictures and sent to me at work stating that the machine was beyond repair as it is too old(the equipment is around 8-9 years old). Followed up with a call to explain that the drain pump was an issue and wasn't worth repairing. Reminded me several times during the call to pay them for the diagnostics fee, as we agreed upon an e-transfer.
I wasn't convinced with the assessment and decided to get a second opinion the following day. Early in the morning of next day received another message stating that they'd like to get paid for diagnostics. It turns out that the drain pump was indeed an issue but it just needed to be cleaned out. Despite it all I did send an e-transfer and advised Sam that I was disappointed with his service of mis-diagnostics, as I felt that given the age of the equipment he didn't want to be bothered with the repair. Immediately received an offensive response, deflecting from the issue, while accusing me of being a bad customer.
Will not use this company again. I will give Sam and Tinna the benefit of doubt and will label this an unfortunate incident for me....but customer beware if you have older appliances.

Washine machine rinse and spin cycle weren't working, water was not draining. Spoke with Tinna by phone to arrange a time and she was very helpful, letting me know the process and possible issues after she heard what was wrong. Sam and Tinna showed up on time and tried some things that wouldn't require buying new parts first. Found there was a small sock blocking the internal drain and removed it. In and out in about 40 minutes. Excellent work, very friendly. Used their $10 off coupon from their website. I will call them again for any appliance repair and will recommend to others.