My roof sprung a small leak since we had lots of rain past couple of days. My house is only about 7 years old. My wife called a couple of contractors but they started diagnosing the problem over the phone and wanted money even before seeing my roof. I took to homestars. Saw the reviews of City 1 Roof works and then sent them an email. I was surprised to receive a call from Danny in an hour. He was extremely courteous and professional and asked for details. I told him that I understand that the job was very small for his company. He said that he will be coming by this week to see what the problem was. I give him a score of 10 based on his initial response. He has lived up to his reputation on Homestars so far. I will update my post once he comes over this week.
Update to Above: Chuck came by on Thursday from Roofs on Homes which is a division of City 1 Roof works(as per his business card). Very nice guy and extremely courteous & knowledgeable. I was very happy just talking to him. He climbed up and found what the problem was. He explained to me what the root cause was and also took pictures which he showed me. He promptly went back up and fixed the problem. I was also extremely impressed that he was so confident with his workmanship that he gave me a warranty certificate for the work. We had a lot of rain last night on Friday and so far no leaks. He also promptly emailed me all the pictures of my roof which I had requested him. I will continue to use this company and recommend them to friends and family. Thanks Chuck & Danny!
- Approximate cost of services:
- $480.00
- Company Response
Hi Alok,
Thanks for the review, what you hear is what you get from all of us at City1(ROOFS on HOMES). We are experiencing a higher number of calls these last few years and have to expand our staff to service our growing business. We apologize to anyone that fell through the cracks and are making improvements to make sure we can service our growing client base.
Thanks again!!.