I have been extremely pleased with my whole Eco-West experience. I had been in the market for double-glazed windows for some years, and had shopped around on and off in that time, never finding a company that could really deliver what I wanted. Eco-West convinced me that they could install windows that were the right colour—and that looked nearly identical to the wood-framed windows that matched the house.
Everyone I dealt with at Eco-West was courteous, patient, practical, efficient, and professional. My salesman, Bryan, was second to none. Once he and I had worked out what I wanted, the rest of the process—measuring, preparation, installation, and cleanup—proceeded smoothly and without any serious hitches.
Most impressive to me is Eco-West’s after-sales service. I have had two very minor concerns in the year since the windows were installed. Eco-West’s response has been swift and most satisfactory; at no charge to me, they have sent a professional to my home to address the problems as soon as I have contacted their office—even when one of the problems was not of their doing.
I was so pleased with the window experience that I asked Eco-West to replace my furnace, which they did in the same, seamless way. I will be asking them to quote on any future renovations I have done on the house. Eco-West has been wonderful to work with, and I cannot recommend them highly enough.
Kristin M.
West Vancouver