Dishonest and Unprofessional Salesman
- Approximate cost of services:
- $7,000.00
- Company Response
We apologize that you had such a disappointing experience. There was a misunderstanding and lack of clarity of expectations versus reality on our part, and for that we have apologized. There was no malice intended in taking your deposit for your order; it was done so to secure product which is in short supply and secure current pricing before another price increase which is imminent. The moment we realized your expectation was for a quick install that we could not accommodate, we offered a refund. We are not in business to create ill will. The fireplace that you were looking for back in July was a very specific size and type, and that manufacturer had stopped producing them due to the chip shortage. We had you on a waiting list for when production starts again, but that will not be until later in 2022. Again, we thought this had been communicated to you, but apologize if it was not clear.