- Approximate cost of services:
- $10,000.00
Please allow me to clarify, as we all did in writing and verbally to you, that you ordered, and received, a brand new sectional. As with many upholstery items, soft foams are very common and have nothing to do with the integrity of the furniture.
Many appreciate and enjoy the deep soft seating, while others prefer firmer seating. It is unfortunate that you refused the in home visit to replace all your foams. Our technician would have also provided a tutorial on how to refluff and maintain your furniture over time. Be sure to visit our instagram @zillihome to view our video on maintaining your furniture as well!
Taking back your used sectional after 6 months of use, and replacing it with a new one is unfortunately not an option since all custom orders are final sale.
Feel free to reach out to me if you would like to arrange the in home foam exchange.
Thank you - stay well!
Natalie Papia
Thank you for shopping with us! Hope to see you again soon!
Such sweet words - thank you for the great review!
We take pride in offering you great service - thank you!
Elina,
Many thanks for writing about your recent experience at Zilli Home Interiors. I am glad to hear that you connected so well with Ailsa during the selection process. We always ensure to provide options that our clients can choose from and provide recommendations on your needs.
Kind Regards,
Jurgen Wieduwilt
Giovanna,
Thank you for taking the time to write a review pertaining to your recent visit at Zilli Home Interiors. Ailsa works extremely close with her clients to provide the utmost service possible. I am glad to hear that this included an in home visit since this allows us a better visual in determining the right selection for your home. Please keep us in mind for any of your future needs and we would be more than glad to continue to work with you.
Kind Regards,
Jurgen Wieduwilt
Sales Manager
Thank you so much for writing a review on your recent experience at Zilli Home Interiors. I am glad to hear that you are enjoying your new sofa and the color you selected. Ailsa takes great pleasure in assisting her clients when selecting the right colour that will go with their existing decor. Please keep us in mind for any of your future purchases.
Kind Regards,
Jurgen Wieduwilt
Sales Manager