Country Green Homes

Once we were moved in and started finding little problems it became almost impossible to get a response from customer service. For our first walkthrough we had asked about bringing along a house inspector and were told we could not as the builder has an inspector from the City of Hamilton come in. We followed the rules only to realize a few months down the road that we're pretty confident our house was never inspected. When replacing our range hood with an over the range microwave we discovered the exhaust fan was not connected at all and was blowing air into the insulation and drywall. My hysband also noticed a supporting beam of wood in the basement was hammered out of place and sits crooked to allow for a pipe to be fitted through the space afterwards. We think this could compromise the structure in some way. So either our house was never inspected or Hamilton needs to fire their inspectors.

We also included on our PDI to have the brick, rubble, and copious amounts of garbage removed from the backyard before they laid sod. This was not done. After contacting customer service about this we were told that any sod that doesn't take this year will get replaced by the builder next year. That's all well and good but our issue was with future landscaping plans. We don't want to be digging up brick, large boulders, and plastic bottles in the next few years. We have no idea how this will be handled now since it is on our PDI.

It is our experience that you will not get anywhere with customer service unless you constantly call and call and call. Even then we can't be sure that something will get done. When we email customer service and ask for a read receipt it is ignored.

Breaking news...I had my mother stay at our house all morning today so the painter could come to paint the garage door and front door (he needed to be able to open both). We just found out he's not coming and there was no explanation. The only reason we found out is that my husband called customer service and they had to track down the painter. Otherwise we would not have been notified.

So overall our satisfaction with this builder is very low! We do not recommend them. They hire shoddy contracters, who have no respect for the fact that is someone's house and lawn, they do not have the resources to keep up with the items that everyone needs repaired on their PDI's, and they do not have the resources to respond to people's questions or concerns. The bottom line is once you've signed the dotted line you're no longer a priority for them which to me is very risky since I feel like the success of builders relies heavily on word of mouth.

We moved into a CountryGreen Home in Waterdown last year. Our sales person made us feel at ease about all the decisions we were making. The entire process from start to finish was a great experience, and we are very happy with our new home. We did have a small delay, and when we closed, there were about a dozen small things that needed repair, but it was taken care of right away. From other people we have talked to that purchased new, that’s not too bad.

I would never, EVER buy anything from these people ever again. The quality of the materials and finishes are terrible. We had a long list of deficiencies and trying to get them repaired has been agonizing.

Everybody reading this - do yourself a favour and stay away.

Country Green Homes is the absolute worst home builder I have ever delt with. I've had nothing but problems. Where do I start. The quality of there finish carpentry is embarrassing. All the door trim in the house is just primered, they haven't bothered to finish the painting. The tub in the master bath has leaked on 3 different occasions. How many times do have to come back before you get it right!! I've been waiting months for them to COME BACK and finish painting the ceilings in the kitchen, bathroom and mud room. When you go to hang a new light in your bathroom and you can't find an electrical box to attach it to, and all you see are wires just hanging there. HOW SAFE IS THAT??? Trying to get them to come and fix the issues we have takes months. I'm better off doing it myself. Then I think to myself...I just spent $300,000 I shouldn't have to. When you visit their web site it says things like "superior", and "award winning". How can you consider yourself to be those things when you cant even finish painting door trim!!! If you own a home building company don't you think you would want the sub trades that you hire to be professionals. Are they even licenced??? What does that say about the Hamilton city inspectors as well. They only care about quantity not quality. If you ask me that's unexceptable, considering your dealing with hundreds of thousands of dollars of peoples hard earned money. How they can be proud of themselves and the product they put out is beyond me. I would never recommend Country Green Homes to anyone looking to build a house or townhome. (02-02-11)

Our process with Country Green Homes was a bumby one, but we accepted it as we new there is always problems with a new home. It hasn't been until we moved in that the real issue arose. We truly believe that no one at Country Green Homes talks to each other. Getting serivce is like pulling teeth. No one takes responsability for anything and no one really cares once they have your money and move in. CGH needs to send their employees to customer service training and figure out how to better communicate internally and amongst their customers.

we purchased semi detached home in waterdown.. any issues were repaired as needed with no questions....all was as expected with the exception of completion of driveway. we had a good experience with this builder. have recceommended to friends and family.