Cascade Appliance Service Ltd.

One day, our front-loader Kenmore washing machine would no longer go to the spin (dry) cycle. I called Cascade because they were in our area -- but mainly because all of the reviews were stellar. I spoke to Linda. She was very friendly. She asked a bunch of questions. I told her that we would much prefer the technician arrive on Saturday morning of that week, if possible. They accommodated and arrived on time on Saturday (her and her technician husband, Steve). Twenty minutes later, the washer was fixed. It needed a specific item replaced and they had that item with them. I will not hesitate to call them again for any appliance-related issue. And they're dog-friendly.

Ok, this is a long one.....the first time I called Steve and Linda they were leaving the next day for a long over-due vacation. Steve came out at almost 10PM to fix my washing machine so it would work before they went away. Since then, I have also had help with my dishwasher and dryer and Steve and Linda are always friendly, helpful, and beyond all fair. I recently moved and my Miele washing machine was giving me an error code. They trouble shot via text with me and suggested my pipes had frozen and gave me suggestions about how to protect my house immediately. They followed up a couple of days later with me (remember they aren't charging for this) and when we finally determined it was a frozen pipe because the machine worked when the temps rose, they were pleased. They saved me from a burst pipe and didn't charge a thing! Linda then said "I'm happy I could help, Miele would have charged a lot of come on site and not been able to help you". WHAT? I said why would I call them instead of you? She said Miele doesn't sell parts to other companies so you have to call them for future issues. Ok, not only did they save me BUT they did it all knowing I couldn't even use them in the future because my appliances are all Miele. I kind of hope they break and I can get new ones so that Cascade can help service when I need. I can not say enough about how much I respect them.

Cascade initially came to correct a dryer issue ,but came back to replace a part in my relatively new fridge,and to check out our oven after a small,but mercifully unsuccessful grease fire.
Linda and Steve are a dream team in the repair service.
Honest, straight-shooters, they've seen it all in the appliance trade.
A business that seems to make machines designed to last a short life with the cheapest parts , no matter the status of the appliance.
They gave me some good advice ( don't use the oven's self clean feature ..designed to shorten the life of your stove) clean gently as you go -eschewing harsh chemicals.
As a bonus, Linda is a great storyteller..(grew up in our neighbourhood )and while Steve worked diligently 'she gave us a colourful history of our community.
Their rates are competitive, and come without an attitude.
Cheerful , professional team.

My washer was making a burning rubber smell so I called Cascade Appliance Service after reading reviews on Homestars. The lady I spoke with was very helpful with guiding me through diagnosing the problem, and recommended me to purchase a new washer instead of getting it repair as it would cost over $700. It's good to know there is a trustworthy service company nearby so I would know who to call next time if my appliance needs repairing.

Searched for a really good appliance repair company on HomeStars and found Cascade Appliance Service. Ratings were excellent and they were relatively close-by (and they respond to their reviews - which is a biggie!). Called and got an appointment same day to have my dryer repaired (thanks Linda). Steve was a bit early and found/fixed the problem with no issues in no time. Great guy and he does an awesome job. Thanks again!

After a terrible experience with another service that ripped me off, I called Steve and Linda at Cascade and they came immediately to inspect my fridge that had quit. They came back the next day with the part and got it up and running. I also had issues with my stove and washing machine, and all appliances were fixed with maximum efficiency. I can't give a more glowing review for a reputable, friendly repair service than these two provide!! I would highly recommend them to anyone in the Mississauga to Hamilton corridor. Thanks again!!!

My dishwasher stopped working and Steve and his wife came within the day, with the parts in hand and did the job in less time than they originally estimated with the resultant reduction from the price originally quoted. Excellent service and highly recommended.

My dishwasher broke,only 3years old. They came same day, awesome husband and wife team. Steve had all the parts,fixed it in an hour. I highly recommend this team! I finally found a repair man I can trust!

Came prepared with his iPad loaded with model number and diagrams. Diligently solved a complicated electric/control panel issue that a previous serviceman had failed to fix.
I would not hesitate to recommend Steve and Linda to anyone.
Peter

We'd been having growing problems with our inherited Kenmore Elite dishwasher since we moved into our house three years ago. When a good-sized puddle appeared on the floor beside it on a Saturday, I called Cascade. Linda answered the phone while she was grocery shopping and said she'd call back when she was free. She did, and we made an appointment for Steve to come on the following Tuesday at 11.

Steve showed up ten minutes early - good first impression. His assessment of the problems was quick and thorough: the washer wasn't worth repairing. We were looking at throwing a lot of good money after bad to keep it running. I wasn't surprised, given the issues we'd been seeing. But then Steve patiently answered my long list of questions about what brands and models to look at.

Steve and Linda are clearly customer-first people. I'm happy to recommend them wholeheartedly.