Toilets and faucet replacement.
Fixed problematic faucet in the Kitchen and replaced all toilets in the house. Braccus was very informative and very patient with our questions. He did a good job of explaining what the issues were and how we should think about maintenance going forward. He continued to work late into Friday night (and came back on Saturday, his off day to complete the job). The only item where we were not 100% satisfied was with respect to the toilet bowl brands. When discussing what we should replace our toilets with, we looked at various options and settled on the Deluxe version which was the Toto Drake. Once the current toilets on the top floor were removed we found out that Toto Drakes were not available and we would be getting Cadet Pros instead (which are alternatives for the Totos). We understand that Braccus had little control over it, but we would have liked the opportunity to make the decision on whether to wait for the Toto Drakes or replace the toilets with Cadet Pros (instead of going with the flow because some of the toilets were already removed). Minor issue in an otherwise very positive and pleasant experience.
We would absolutely go back to having Braccus / The Gentlemen Plumbers help us with our plumbing needs in the future.
- Approximate cost of services:
- $5,000.00
- Company Response
There's nothing better than a fresh start, especially when it comes to fixtures. If you can get some preventative maintenance tips on top of that, well, you're Golden! Thank you very much for your feedback on the Cadet Pros/Totos. We will be looking into this situation further so that we turn it into a teachable opportunity for our technicians. Should you have any more questions or concerns, give us a call. Thank you very much for taking the time to share your experience with us!