RANDY HOWSE CUSTOM DOORS INC

Never do business with Randy Howse Custom Doors Inc a.k.a. "The Cabinet Store". They have two websites under both of these names. A woman by the name of "Marilyn" (false name??) runs the show. You submit your order. She calls you 2 days later. You agree on a price and give your credit card number. You are promised delivery in three weeks but you will never see your order. She never delivers. You wait and wait. She gives you a thousand dubious excuses as to why your order is not ready. She finally offers you a refund but she will not refund your credit card. She will give you a company cheque if you are lucky after a very very long wait. Never Never Never do business here!!!!

I have purchased doors from this company about 6 years ago and everything was fine, I don't know if this is still the same company or they have closed and someone is using the name but I still have not received my latest order and they made an unauthorized charge to my credit card after the original purchase, they said they would give a refund and start over, I don't think so, I am about 5 hours away, looks like I'm going for a ride! I wonder why nobody has called the local law inforcement for fraud, I know I am.

They have a good website with prices that seem very reasonable but don't fall for it. After you fill out the quote page they'll get back to you in a week or so, very professional, but once you pay, they become impossible. The promised delivery date slips past and you'll discover that they are extremely delinquent returning phone calls and or emails. They will tell you numerous reasons for the delay and, in my case, after a month, they finally offered me a refund, to which I agreed, and so began 2 additional months of emails, phone calls and unmet promises. In the end they sent a refund check (I paid with credit card), drawn on a Canadian Bank in Canadian Dollars. I am stuck paying a conversation fee to my bank and will receive less money than I paid them -- the check still has not cleared their bank in Canada -- I only hope it is legitimate. If you do choose to purchase from Randy Howse be prepared for a ride that includes an extreme lack of any business integrity.

Doors ordered July/2008. Received late fall 2008 after many excuses. Hinge holes in wrong location. They said they would remake all doors and almost 2 years later don't have them. They wrote a new excuse book. 'm still trying but very doubtful will ever receive the doors.