Dryshield Basement Waterproofing

I was very impressed with the service I received from the DryShield. My basement has remained dry and smell free. I couldn’t be more satisfied. The job was completed on time in only four days and in a very professional manner. Thanks to Dryshield team for all their hard work. I would highly recommend this company!

Right from the beginning with Keith (quote), Marina (deposit/invoice), to Sam and his crew. Special thanks to Sam. His experience and professionalism showed with how well his team worked - the crew showed up on time, went straight to work and tidied the worksite at the end of each the day. Job was done on schedule.

Yes, I would recommend DryShield without a doubt.

I hired Dryshield to fix a crack in my basement. The reason I selected Dryshield was because of the number of extensive positive reviews on their profile and their 25-year warranty. Dryshield was very responsive from the initial quote through delivery and follow-up, and I definitely don't have any regrets for hiring them.

Brian was the individual Dryshield sent to fix my crack, no pun intended. He was knowledgeable and professional and took the time to explain the the process, which requires the homeowner to do some cleanup a few days after. Even though Brian explained the process the job was a lot messier than I expected; the substance injected in the wall formed a large puddle on my basement floor as the crack at some points wouldn't retain the substance. Brian had to use hydraulic cement to finish the job, but the substance continued to flow out for a few hours after Brian left.

I notified Dryshield of my situation and Jonathan, the owner of Dryshield, responded within minutes. He let me know that Brian would be back to do the cleanup. Brian contacted me the next day to coordinate timing and worked diligently cleaning it up.

In spring 2020, this company did not follow their quote specifications or processes, and in so many ways the job that they did left us dumb-founded at what we just experienced. We are so glad we were home to monitor the construction, or they would have walked away with their hands clean and us never knowing what happened 8ft below.

To justify the cost of the quote they told us it would take about 4 days work, and in fact they did the work in 8 hours. They told us they don't use sub-contractors - and then a truck with a different logo showed up to the site. Their spec's were clear - dig existing exterior, remove existing gravel, apply range of approx 12-18" of new and clean gravel and a new weeping tile, lay geothermal membrane, waterproof walls, then backfill with compression. They didnt show up with the correct amount of gravel. They came with about 1/2 a pick up truck beds worth - we calculated out the volume of clean gravel that would be required (length of our house x approx volume of 1sqft gravel) and it should have been almost two beds full. They worked fast with an oversized team to dig down to the house's (1984 build) original weeping tile at the foot of the foundation. They did not remove the old gravel, but they did replace the weeping tile (unfortunately rather than one long piece they had 6 or 8' sections with connectors which means the risk of disconnection and blockages at those points is higher). We saw the waterproofing plastic laid out, and they applied the caulking before applying the tar and "clingwrap" to the walls.

This was nearing the end of their first day of work - we figured they still had 3 days on their clock so were super shocked to see them all of a sudden start filling it in, like their job was completed. They quickly compressed the soil just from the top (rather than in stages of the backfill). They quickly (10 mins, one staff) dug a 3' stich drain and laid the same weeping tile in it, then literally sprinkled some gravel over it. This "french drain" was quoted to us at over 2k, and was laughable. Completely off spec and immediately the feeling of "what the heck is happening" turned into dread.

They packed up their equipment and my dad and I, a highway construction supervisor for 15 years. were in shock. We knew that the houses drainage was probably in worse condition now than prior to the work. (Our problem was cracks in the wall - the caulking and tar fixed those up). We both knew that the geothermal membrane layer, important to barrier the "new gravel" and weeping tile bottom trough from the 7' of dirt above it was not laid. We immediately called the Sales Rep, who was responsive and able to hear and relay our concerns back to management, that we were unhappy with the job. After a few days we decided that we wanted either the company to do a test dig to show us that the geothermal membrane layer was there, or we would hire a private backhoe and engineer to do the test.

The company sales rep told us repeatedly over many days that the Crew Lead (i.e. the boss of the sub-contractors) promised the geothermal layer was there, that they trusted that crew and had been doing work for him for 20 years (terrifying!). We still demanded a test dig, and a reduced price on the 'french drain' which they gave us after we rationalized that the specs for the french drain (appr 8" deep trench with gravel below, around and above the weeping tile, then dirt on top) were not at all met.

The day that the company came to do the test dig for the geothermal layer, I was informed that the crew was going to dig up the whole job and re-do, with the proper amount of new gravel and the geothermal layer. So after we were told by the company that we were wrong, and that the geothermal layer was for sure there, and that the Crew Lead accused me of just trying to save money - all of a sudden we were correct. We had a reduced bill overall, and we are happy with that, but the gravel in our trough is now mixed and dirty, and is not as good as what was originally down there. I think the caulking and tarring of the walls is where the waterproofing made the difference. This was a large investment at 16k and we just hope they will honor the 25 year warranty if needed. Overall Im glad that I was home to watch the work, and that I have experience working in geoengineering to know that the specs they promises are very important to be properly completed, in order to get proper waterproofing.

Found this company to be very serious about customer satisfaction and the end to end experience was very good. While the number one priority was to stop water from leading into our basement, the other factors of price, value, professionalism and competence were all met with a 5 star rating. Nice to see in this day where a company follows through on all aspects and checks to ensure that you are satisfied. Well done and would high recommend.

The crew was professional and efficient and did a great job of cleaning up afterwards. Work they did looks great I would definitely recommend this company.

I was very happy with the service I received from DryShield Water Solutions. They were on time, very friendly and cleaned up nicely after the job was completed. I would highly recommend this company to anyone looking to waterproof their home.

I was very happy with the service and communication I received from the DryShield Team. From my initial quote to the service and the follow up after completion - it really showed their commitment to ensuring customer satisfaction.
I would highly recommend this company!

If you’re looking for a hassle-free, professional and timely foundation waterproof service, look no further than DryShield. Greeted by the pleasant office administrator Marina, I was quickly referred to Jonathan – who attended my cottage quickly to provide credible, frank and knowledgeable advice to repair my cracked foundation. Before I got home from the cottage, I had a written, reasonable and flexible quotation waiting in my inbox as promised. Most importantly, Dryshield bent over backwards de-conflicting their own schedule to accommodate my installation timeline. Dryshield is truly one of the rare contractor companies that delivers on its commitments.

When Jake and Curtis showed up well-prepared to take on the task, I knew I was in good hands. Their attention to detail was second to none, as they meticulously filled in cracks, cleaned and prepared the foundation surface to apply the waterproofing compound. Jake and Curtis, likely some sort of hydrology gurus, had a sound grip on ground water movement and patiently explained how to full-proof protect your foundation from water damage. The Aqua bloc rubber was applied by hand in a thorough fashion, followed by a good deal of consultation on how I wanted the Platon membrane applied (whether stepped, angled etc) to meet my expectations/preference. When the job was done, all the excess materials and debris were loaded into their trailer and a throughout site clean-up conducted. I couldn't be happier with my decision to hire Dryshield!

Very Happy with Dry Shield. The Technician was very courteous and with currant case of covid 19 going on . He wore mask, gloves maintain social distancing. He explained everything that he was doing, he addressed my concerns with some issues that I was worried about.