Dryshield Basement Waterproofing

It was professionally done and the staff were pleasant and enjoyable and eager to please.

I am revising my posting Monday August 14 2017. Later Monday a manager came to my residence and apologized i believe sincerely fore the difficulty I had experienced and fixed the problem to my satisfaction and assured me that I can call him directly if I have any problems. All is well that ends well.

Was very happy with the service provided by Ian. He was very knowledgeable and helpful in suggesting solutions to solve the issue with the form tie holes in our basement. He worked quickly to plug the holes and cleaned up the work area when the job was complete. We would definitely use these guys again.

It was a very dirty, difficult, labor intense job. They were a great team. It was done properly and it was clean when they left. I would definitely use them again.

Very Profesional on time knowledge of the problem repaired in a day cleaned up afterwards

After a massive rain over the might we found some water in the basement. I initially called a company I used years ago to fix a crack in the foundation. After getting my info, they never called me back. I looked on homestarts and found Dryshield. They were able to accommodate us in the same day. Jonathan showed up in the evening and manged to fill in 8 of the rod holes that we suspected caused the leak. Very knowledgeable. Communication was very good. Perfectly clean after the work. Happy with the service. I will definitely call again or recommend.

After calling many companies to repair a crack in the foundation, Jonathan was the first to respond surprisingly at 4pm on New Year's Eve. He said he was just finishing up another job and volunteered to come take a look on his way home. After seeing it, he offered to repair it on the spot. Even though it was New Year's Eve, he took his time repairing it and thoroughly explained the procedure to us. Thank you Jonathan for the excellent service and going out of your way.

These guys were my 2nd choice because the 1st choice couldn't start soon enough.. The job involved diagnosing a leak in my foundation, and then performing external sealing, and internal crack healing, and install a new sump pump w/ battery pack.. The pieces of Dryshield ARE GOOD, but the execution from stage to stage is mediocre..

The salesman IS HONEST and punctual, but very hard to get a hold of.. I'm not too fond of the Dryshield dispatch, the office dispatch isn't always at the office same time of day, and the after 5pm Call Center can only take messages (which only get returned till next day).. So it can be frustrating trying to deal with Dryshield dispatch on a busy work day, when your only calling window is at start or end of day..

The digging crew was semi-supervised by a decent pro, but the crew themselves seemed more like (decent) jobbers than pros.. Once the pit was dug, no one told me what and when the next stage was..

Once the external was done, the internal work of installing the sump pump didn't go smooth.. Firstly, they brought a no-name pump despite promising a Zoller brand on their site.. Next the dig was a mess and concrete stains were left on my carpet, wiped off with a rag, but still visible.. There were also dust tracks around the house from the dig, no one backtracked the house for a good vacuum or track wipe.. The crew did come back to install a Zoller brand pump, and also clean the carpet..

Last was the crack sealing which no one told me was happening until the day of..

The company is legit, the sales man was honest.. I just wasn't fond of the piece meal approach to communication, and (lack of) continuity from stage to stage.. I was warned most contractors play a game of "start right away" just to land the work, then they continue the project piece meal as they juggle all the other work they are starting but not finishing straight through, just to land as much work as possible.. It seems these guys did that to me..

This can be improved by next time keeping the customer in the loop on the stages of work, and when each stage will happen..

I may hire these guys again; the end result is good, even if the middle was not smooth..

Had some water in a bottom section of my vapor barrier in the basement. I thought there may have been a crack so I called DryShield and Roy came out to take a look. After checking things out he told me there was no crack but helped determine that there was a small leak and where it was originating from. He charged a nominal fee. I find this to be the sign of a company that is honest and wanting to take care of clients for the long term. I would definitely use them in the future and recommend them to anyone that needs there type of service without question.