Federal Elevator Inc.

Hi Reza,
We prefer email as communication is captured, stored and time-stamped. As a result, we were able to go back and read the documentation to help us respond to your review. We have been responsive to your needs and visited the site multiple times to help you to bring your hoistway and machine room to the acceptable point where we can install the elevator. If the conditions when we arrive on-site are not as we have consistently communicated, the technician cannot move forward and will leave the site and can only return when the work has been completed.
We are elevator professionals, not construction specialists so we can only provide information on the elevator. If road-blocks are faced due to construction, we guide as best possible but cannot always help as construction and structural is not our expertise. The construction of the hoistway is the responsibly of the homeowner, this is clear from the beginning of our interactions.
The coloured items you purchased had to be retreated as the colour was imperfect. As we mentioned to you in emails, we installed temporary ones, and the pieces are now ready to be installed during your turnover appointment.
We have installed thousands of elevators in our 35-year history. In our professional experience and history, some can be installed in 3 months; some take longer depending on the issues the client faces during construction. We look forward to finalizing your elevator for you.
Regards,
Federal Elevator

Hi Mark,

Appreciate you taking the time to review us. Wanted to address your comments towards our company.

As the location of the Machine Room was changed from what was signed off on and the builder had left the site, the installation was not ideal from our side. We are not responsible for construction of the Machine Room and we installed to the best of our abilities even though they differed from what was confirmed was going to happen on-site. We always advise, as indicated on our drawings, that sleeves be provided between the machine room and hoistway to run our equipment. We have provided you with a solution to cleaning up the current wiring and are awaiting your reply.

Emails are a good way to capture everything for both parties. There is a team behind the emails, and we have been responsive, and you have communicated with a few of our colleagues.

We can understand your frustration with us sending the tech to a different city and were able to accommodate the next day to lessen the inconvenience.

We look forward to hearing back from your offline about how you would like to proceed.

Thank you for your review. Your design looks great and office will be in touch to take some photos when the unit is finalized.

Hello Cem,
The shop drawings were signed and approved months ago, and we manufactured the cab accordingly.
Various colleagues have tried talking to you, but you raise your voice, and you threaten us. All along making false allegations about our company and spamming us with bad reviews on multiple platforms.
Regardless of all of this, we have gone to site, we have spoken to you, your wife, and your contractor about the solution but all you do is demand us to fix it at no cost.
We want to finalize your elevator, but you are not willing to approve what is necessary for us to be able to finish our job.

Thank you for your business and for taking time to review our company!

Hi,

Thank you so much for taking the time to review our company! We look forward to finish finalizing your elevator soon.

Thank you so much for your review, it was a pleasure working with you! We appreciate your patience with us as your elevator was manufactured and we worked through the schedule to get it installed. Sometimes queues can get long depending on work we have scheduled but we always try to accommodate our customers to the best of our ability. We appreciate the time you took to write this review and are grateful that you chose Federal Elevator.

Wow! Thank you for the glowing review! We are so pleased that you had a great experience with the process and our team.

Thank you for rating us, Patrick! Clients like you build our 32-year legacy of delivering excellent elevators and we are happy to have worked with you.